Sade Curtis
Summary
Over 10 years of experience working in complex, detail-oriented, highly time-critical work environments, providing guidance and leadership to senior and subordinate personnel in the daily operations. Successful with accounting, administrative, business, and financial experience. Goal oriented and attention to detail with the ability to meet deadlines. Excellent client servicing skills with the capability to complete complex tasks with minimal supervision. Microsoft Word, Excel and PowerPoint efficient
Overview
14
14
years of professional experience
Work History
Administrative Support
Army National Guard C.E.R.F.-P
07.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Improved inter-departmental communication by fostering a collaborative work environment among team members.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Expedited responses to emergency situations with quick-thinking decision-making under high-pressure circumstances.
- Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
- Supported incident management by providing effective coordination between first responders, supervisors, and other agencies.
- Increased safety levels by monitoring emergency frequencies and relaying critical information to appropriate personnel.
- Improved overall situation awareness by maintaining up-to-date logs of dispatched calls and field unit activities.
- Enhanced communication efficiency by coordinating radio dispatch operations for multiple departments.
- Streamlined response times with accurate and timely information dissemination to field units.
Individual Taxpayer Advisory Specialist
Internal Revenue Service
11.2010 - Current
- Advise taxpayers in meeting their Federal Tax obligations; Provide taxpayer assistance on tax law inquiries, filing requirements, and resolve complex, highly sensitive cases filing
- Perform research, analysis, and necessary computations, to recommend adjustments to customer's accounts
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Interact with the general public (customer service), taxpayers and/or their representatives, tax practitioners and accountants and provided technical guidance or advice and alternative methods to obtain assistance
- Review I.R.S. forms, notices and advise customers based on the information ascertained in those forms
- Negotiate full payments and lump sum payments toward tax liability Release Levies utilizing Automated Collection System Support (ACS)
- Critically analyze evidence and report findings and recommendations and document for cases related to Id theft, criminal investigations, underreporting and fraud
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Tax Examining Technician (seasonal)
Internal Revenue Service
02.2010 - 06.2010
- Code and edited 1040, 1040A, 1040EZ, and Level I international returns
- Computed any missing information on tax returns that will be transcribed by Data Conversion which is Document Perfection Operations customer
- Researched a variety of correspondence conditions and completed the appropriate forms to relay any missing information to the taxpayers
- Knowledgeable of an extensive body if interrelated tax rules, regulations, Internal Revenue Manuals, and procedures concerning returns and/or documents, penalty and interest computations
- Completed missing and according to the IRM procedures and guidelines, schedules for federal Tax returns (1040/1040A)
- Held the responsibility for routing returns to the appropriate department(s) for further investigation if required
Education
High School or equivalent -
Terry Parker High School
Jacksonville, FL05.2004
Skills
- Confidentiality maintenance
- Written & Verbal communication
- Microsoft Office proficiency
- Organizational skills
- Interpersonal skills
- File organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Completed a new Standard Operating Procedure for streamlining a Request for Information to Incident Commander
- 40 wpm
Supervisors
- Staff Sergeant (SSG) Willie Cooper (ARNG)- 904.806-2909
- Tracy Baker (MGR. IRS) -904.649.7288
- Cheryl McNeil-Holder (MGR. IRS)- 904.200.9505
Day Phone
904-629.5271 (CELL)
Timeline
Administrative Support
Army National Guard C.E.R.F.-P
07.2021 - Current
Individual Taxpayer Advisory Specialist
Internal Revenue Service
11.2010 - Current
Tax Examining Technician (seasonal)
Internal Revenue Service
02.2010 - 06.2010
High School or equivalent -
Terry Parker High School
Similar Profiles
Isaiah MillerIsaiah Miller
Supply Specialist at U.S. ARMY NATIONAL GUARD, Teaneck National Guard ArmorySupply Specialist at U.S. ARMY NATIONAL GUARD, Teaneck National Guard Armory
Amelie ZuzoloAmelie Zuzolo
Honor Guard at Army National Guard Honor GuardHonor Guard at Army National Guard Honor Guard
Cole HeffnerCole Heffner
Intelligence Analyst at U.S. Army, Army National Guard, 28 IDIntelligence Analyst at U.S. Army, Army National Guard, 28 ID
Jessie WoodyardJessie Woodyard
Administrative Support at Trane TechnologiesAdministrative Support at Trane Technologies
Jessel Mae YanonJessel Mae Yanon
Administrative Support at Eaglematrix Security Agency Inc.Administrative Support at Eaglematrix Security Agency Inc.