Sade Demus
Vaughan,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Baptist Medical Group
Jackson, MS
07.2021 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Developed strategies to improve quality of customer service delivery.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Worked both in office and remote setting.
Medical Office Assistant
TRI COUNTY PULMONARY AND SLEEP CLINIC
Jackson, MS
08.2018 - 07.2021
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Service Representative
Merit Health Hospital
Canton, MS
02.2018 - 08.2018
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Performed administrative duties such as filing, faxing, photocopying.
- Explained policies, procedures and services to patients.
Education
Technical school in Medical Billing & Coding -
MS School of Health And Science Services
09-2023
MEDICAL ASSISTANT -
DELTA TECHNCAL COLLEGE
Ridgeland, MS10-2017
High School Diploma -
YAZOO COUNTY HIGH SCHOOL
Yazoo City, MS05-2013
Skills
- Data entry
- Accounts receivable
- Account Updating
- Complaint Resolution
- Inbound and Outbound Calling
- Information Security
- Critical Thinking
- Prioritization
- Customer Service
- Active Listening
- Multi-Task Management
- Tactful and Diplomatic
- Adaptive Team Player
- Computer Proficiency
- Problem-Solving Abilities
Certification
- BLS Certification
References
References available upon request.
Timeline
CSR - Customer Service Representative
Baptist Medical Group
07.2021 - Current
Medical Office Assistant
TRI COUNTY PULMONARY AND SLEEP CLINIC
08.2018 - 07.2021
Patient Service Representative
Merit Health Hospital
02.2018 - 08.2018
Technical school in Medical Billing & Coding -
MS School of Health And Science Services
MEDICAL ASSISTANT -
DELTA TECHNCAL COLLEGE
High School Diploma -
YAZOO COUNTY HIGH SCHOOL
- BLS Certification
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