Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Jaresha DeMoss

Jaresha DeMoss

Houston,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

11
11
years of professional experience

Work History

Network Development Representative

Bill
Houston, TX
08.2023 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Cultivated deep understanding of product features to answer questions and overcome objections.

Senior Account Executive

Simple Tax Services
Houston, TX
07.2016 - 04.2020
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Collected software payments from clients and updated account balances.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Addressed client inquiries and updated database information.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Scheduled and confirmed appointments and meetings for Sales team.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Answered phone calls and answered questions from potential customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
  • Brought in over $[Amount] in revenue while managing multiple high-profile accounts.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Secured [Number] new accounts to increase company revenue and drive market share.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.

Appointment Setter

Simple Tax Services
Houston, Texas
02.2015 - 07.2016
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

IT Support Specialist

Simple Tax Services
Houston, TX
11.2014 - 02.2015
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Answered questions and provided information to customers about new software or hardware.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
  • Updated software to safeguard against security flaws.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Sales Lead

Origin Advertising
Houston, TX
01.2014 - 12.2014
  • Set appointments with salespeople and potential customers.
  • Received 50+ in-bound calls and initiated 150 out-bound daily calls to introduce customers to products and services offered.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Balanced Sales reps availability, customer schedules and maximum load levels when scheduling appointments.
  • Consistently achieved 95% lead conversion rate.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Entered daily data in computer systems and documented office activities.
  • Generated 150 leads over course of 6 months.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced team morale and cohesion through regular motivational sessions and incentives.
  • Tailored sales pitches to diverse customer needs, enhancing conversion rates.
  • Increased sales team productivity by implementing strategic customer engagement tactics.

Education

Associate of Science - Network And System Administration

IT Technical Institute
Houston, TX
03.2014

Skills

  • Customer and client relations
  • Generating Leads
  • Appointment Setting
  • Scheduling
  • High-Volume Call Environments
  • Cold Calling
  • Consultative selling
  • Office administration
  • Sales
  • Marketing Expertise
  • Appointment Plus Software Knowledge
  • Lead Generation
  • Data entry expert
  • Database administration

Timeline

Network Development Representative

Bill
08.2023 - Current

Senior Account Executive

Simple Tax Services
07.2016 - 04.2020

Appointment Setter

Simple Tax Services
02.2015 - 07.2016

IT Support Specialist

Simple Tax Services
11.2014 - 02.2015

Sales Lead

Origin Advertising
01.2014 - 12.2014

Associate of Science - Network And System Administration

IT Technical Institute

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Jaresha DeMoss