Sade Green
Columbus,OH
Summary
As an accomplished IT professional, I bring a wealth of expertise in various domains. My core competencies include network administration, Azure cloud services, help desk support, and Windows Server administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
EasyIT
06.2023 - Current
- Manage and administer Office 365 tenants, including user provisioning, licensing management, and access control
- Troubleshoot and manage firewall issues using Fortinet and Cisco Umbrella
- Managed user accounts and group policies in Active Directory
- Managed PCs, security groups, and registered devices with Entra ID
- Managed virtual machines in Hyper-V and VMware
- Monitored backups in Axcient and Datto
- Troubleshooted application, network, and security concerns, and detected frequent PC software and hardware faults.
IT Support Administrator
Ohio Transmission Corporation
06.2022 - 06.2023
- Upheld superior customer service standards for internal associates
- Imaged computers using KACE Software
- Address issues related to computers, mobile devices, and printers with a solutions-oriented approach
- Provide prompt responses to initial inquiries via calls, emails, and Help Desk tickets
- Perform upgrades to enhance system performance and user experience
- Managed the decommissioning process of outdated equipment, ensuring data security and proper disposal.
Field Support Technician
Group Eleven Consulting
11.2021 - 05.2022
- Support Queue Monitoring: Active Oversight: Kept a vigilant eye on the support queue to ensure timely assistance
- Call Management: Answered incoming calls promptly, providing knowledgeable and courteous support
- Backup Checks: Regularly verify the integrity and success of data backups using Datto
- Configure PCs according to user specifications and company standards
- Delivery Coordination: Ensure timely and secure delivery of fully configured systems to end users
- Oversee user accounts, permissions, and access within the Office 365 environment
- Administer and maintain Office 365 services, including email, collaboration tools, and storage solutions.
Information Technology Support Technician
DotX Technologies
08.2020 - 11.2021
- Answer incoming support calls and monitor support queue for new requests
- Services client environments (user PCs, servers, networking equipment, Backups) Troubleshoot IT issues remotely using in-house RMM tool
- Manage accounts via Active Directory Configure and manage servers in VMWare and Hyper-V Managed, created user accounts, and shared mailbox via Office 365
- Configure and deliver PCs
- Managed and troubleshooted networking equipment in Ubiquti.
Education
Associate's degree in Cyber Security -
Columbus State Community College
Columbus05.2025
Skills
- Windows Server Administration
- Asset Management
- Data Recovery
- Troubleshooting Network Issues
- System Configuration
- TCP/IP
Certification
- CompTIA A+
- CompTIA Security+ 601
Timeline
Desktop Support Engineer
EasyIT
06.2023 - Current
IT Support Administrator
Ohio Transmission Corporation
06.2022 - 06.2023
Field Support Technician
Group Eleven Consulting
11.2021 - 05.2022
Information Technology Support Technician
DotX Technologies
08.2020 - 11.2021
Associate's degree in Cyber Security -
Columbus State Community College
Similar Profiles
Matthew Dylan TopliffMatthew Dylan Topliff
Senior Systems Engineer / Technical Service Manager at EasyITSenior Systems Engineer / Technical Service Manager at EasyIT
Camryn JustusCamryn Justus
Barista at Red Hen CafeBarista at Red Hen Cafe
Aki Coleman-SmithAki Coleman-Smith
Home Aid at Self Employed AidHome Aid at Self Employed Aid
Cong Luong NguyenCong Luong Nguyen
Systems Lead at Honda Development and Manufacturing of AmericaSystems Lead at Honda Development and Manufacturing of America
CRYSTAL WRIGHTCRYSTAL WRIGHT
Staff RN - Per Diem at Mount Carmel FirstChoiceStaff RN - Per Diem at Mount Carmel FirstChoice