Sade Green-Hawkins
Detroit,MI
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EMR. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 12 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Deighton Family Medicine
03.2021 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported Provider/ Dr. with scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company and patient information.
- Welcome patients while assisting them with patient check-in requirements.
- Open and Close office as requested.
- Managed office inventory.
Medical Assistant
Plymouth Urgent Care
07.2017 - 03.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Administrative Assistant
Brightside Dental Care
04.2015 - 04.2017
- Enhanced communication between departments through proactive coordination of meetings and events.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Medical Assistant
Dr Pickens Office
05.2014 - 01.2015
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Certificate - Medical Assisting
Everest Institute
Southfield, MICertification - Cosemetology
Dorsey School of Beauty
Taylor, MIAssociate of Arts - Social And Behavioral Science
Henry Ford Community College
Dearborn, MISkills
- Patient Flow Management
- Multi-Line Phone Systems
- Patient Scheduling
- Inventory Management
- Patient Care and Confidentiality
- Inventory Stocking
- Referral Coordination
- Correspondence Management
- Program Coordination
- Document Management
- Medical Office Management
- Patient Demographics
- Scheduling Expert
- Appointment Scheduling
- Workflow Coordination
- Proficiency in Medical Management Systems
- Patient Scheduling Expertise
- Insurance Verification Mastery
- Microsoft Office Proficiency
- Attention to Detail
- Telephone Etiquette
- Healthcare Billing Familiarity
- Data Entry Efficiency
- Customer Service Excellence
- HIPAA Compliance Knowledge
- Insurance Billing Procedures
- EMR Software
- ICD-10 Coding
- Team Leadership
- Mail Distribution
- File Maintenance
- Administrative Support
- Medical Coding Understanding
- Medical Office Equipment Usage
- OSHA Compliance
- Insurance Verification
- Phone and Email Etiquette
- Payment Collection and Processing
- Spreadsheet Tracking
- Patient Charting
- Billing and Coding
- Patient Screening
- Data Entry
- Positive Attitude
Timeline
Medical Administrative Assistant
Deighton Family Medicine
03.2021 - 12.2023
Medical Assistant
Plymouth Urgent Care
07.2017 - 03.2021
Administrative Assistant
Brightside Dental Care
04.2015 - 04.2017
Medical Assistant
Dr Pickens Office
05.2014 - 01.2015
Certificate - Medical Assisting
Everest Institute
Certification - Cosemetology
Dorsey School of Beauty
Associate of Arts - Social And Behavioral Science
Henry Ford Community College
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