To obtain an entry-level administrative/customer service position that utilizes my skills to advance the mission of your organization while providing personal advancement. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
6
6
years of professional experience
Work History
Sales Manager
AC Marriott Washington DC Convention Center
04.2024 - Current
Accomplishing over 2.5 Million in Sales group rooms.
Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Established relationships with key clients, while maintaining existing customer base.
Created and presented monthly reports to management on sales performance.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Monitored industry trends and competitor activities to stay ahead of the competition.
Managed daily operations of sales department, including supervision of staff members (coordinator).
Trained, coached, and mentored junior sales coordinator to ensure success in their roles.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Performed analysis of current processes within the sales department to identify areas needing improvement.
Established new accounts and serviced existing accounts maintaining professional relationships.
Gained market share in new sales performance through aggressive team training.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Self-employed Day Trader Instructor
04.2020 - Current
Instruct clients to analyze and manipulate the market, creating courses and curriculums that provide step by step coaching and strategies
Monitored stocks, bonds, and commodities to identify new trading opportunities.
Executed buy and sell orders for securities in order to maximize profits.
Kept up-to-date with economic news and events that could affect stock prices.
Sales Manager
Holiday Inn Express Washington DC Downtown
09.2023 - 04.2024
Accomplished 1.3 Million in Sales in only 6 months, for group rooms.
Performed analysis of current processes within the sales department to identify areas needing improvement.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Conducted market research and reported on competitors.
Established ambitious goals in order to promote achievement and surpass business targets.
Analyzed data collected during site visits to identify areas of concern or potential improvements.
Sales Coordinator
Holiday Inn Express Washington DC Downtown
04.2023 - 09.2023
Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Performed follow-up calls with customers after each sale was completed.
Input customer data into system, updating information regularly with changes to buying habits.
Set up meetings with potential clients and listened to their wishes and concerns.
Resolved customer complaints regarding sales and service.
Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Assisted with administrative tasks such as data entry into company databases.
Assisted with coordination of events including booking venues, catering services.
Sales Manager
Collective Inc.
New York, NY
04.2019 - 03.2020
Accomplished over $300,000 in sales in one year
Responsible for outreach to client regarding product knowledge to assist with higher sales and profit
Scheduled follow-up with clients, ensuring expectations were being met
Corporate trainer who mentored and trained account executives in the art of pitching to perspective clients
Additionally taught them to set up events and how to prepare for the next level of Sales Manager
Managed teams, discussing with them our clients’ businesses while training them on our product and the importance of communication in the business relationships
Maintained a filing system of clients and team members
Scheduled events and organized business trips to include reserving team lodging and transportation
Education
High School Diploma -
Abba Father Academy
Skills
Leadership
DELPHI
FOSSE
Administrative support
Customer service
Receptionist
Retail sales
Sales management
Training
Microsoft Word
MS Excel
MS PowerPoint
Windows/MAC OS
Google Drive
Client Relationship Management
Sales team training
Strategic Planning
Review of contracts
Sales expertise
Excellent communication skills
Sales processes
Territory Management
Additional Information
Microsoft Word, MS Excel, MS PowerPoint, Windows/MAC OS, Google Drive, Customer Service, Administrative Support
References
Upon request
Languages
Spanish
Elementary
American Sign Language
Elementary
Timeline
Sales Manager
AC Marriott Washington DC Convention Center
04.2024 - Current
Sales Manager
Holiday Inn Express Washington DC Downtown
09.2023 - 04.2024
Sales Coordinator
Holiday Inn Express Washington DC Downtown
04.2023 - 09.2023
Self-employed Day Trader Instructor
04.2020 - Current
Sales Manager
Collective Inc.
04.2019 - 03.2020
High School Diploma -
Abba Father Academy
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