Sade Hines
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager and ready to help achieve company goals. With a history of meeting goals, and utilizing consistent and organized practices. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Regional Managing Director
SU
Houston, Texas
06.2021 - 06.2022
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Marketing Manager
Supreme All Care
09.2019 - 05.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Developed network of related professionals to open up business opportunities.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Built and improved customer engagement plans, boosting conversion rates Number%.
Help Desk Analyst
Harris Health
01.2011 - 11.2017
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Performed tests of functionality, security and performance of different workstations and devices.
Education
Mass Communication - Journalism
Clark Atlanta University
Atlanta, GASkills
- Business Planning
- Market Trend Analysis
- Organizational Leadership
- Business Development
- Client Relationships
- Staff Management
- Human Resources
- Administrative Operations
- Advertising Initiatives
- Business Growth Initiatives
- Business Management and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Regional Managing Director
SU
06.2021 - 06.2022
Marketing Manager
Supreme All Care
09.2019 - 05.2020
Help Desk Analyst
Harris Health
01.2011 - 11.2017
Mass Communication - Journalism
Clark Atlanta University
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