Sade Hines
New York
Summary
Professional, experienced and community-focused individual with a strong background in volunteer initiatives, dedicated to contributing meaningful support. Experienced in team collaboration, adaptable to changing needs, and committed to achieving impactful results. Skilled in communication, organization, and interpersonal relations, ensuring reliable support and effective teamwork in dynamic environments. Passionate about fostering positive outcomes through collaborative efforts that enhance community well-being.
Overview
9
9
years of professional experience
Work History
Volunteer
J.P Morgan Corporate Challenge
05.2018
- Handed out water and helped organize infrastructure
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Meet Volunteer
USATF, The Armory
03.2018
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Receptionist/Optometrist Technician
Vision Lab Optometry
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assist optometrist with patient eye exams, vision tests, and diagnostic procedures
- Conduct pre-exam screenings
- Verify insurance eligibility, submit claims, and handle billing inquiries
Volunteer
Meals on Wheels
12.2015 - Current
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Assisted kitchen staff with meal preparation for faster and more efficient service.
- Served meals to guests with professionalism, ensuring an enjoyable dining experience.
Rider and Guest Services Agent
NYCFerry
03.2022 - 05.2024
- Controlled crowds, to ensure a smooth transitioning of riders on and off the vessels
- Ensured riders were placed on the correct lines for routes
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
- Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
Sales Associate
Modells
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Camp Counselor
Summer Youth Employment Program
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelors - Psychology, Sociology
CUNY Hunter College
New York, NY07-2025
Graduate - Law and Society
Brooklyn Technical High School
Brooklyn, NY06-2020
Skills
- Computer Skills: Microsoft Office, Google Applications, Snap Processing
- Cashing Systems: POS, Clover
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Optometrist Technician
Vision Lab Optometry
03.2024 - Current
Rider and Guest Services Agent
NYCFerry
03.2022 - 05.2024
Sales Associate
Modells
06.2020 - 08.2020
Camp Counselor
Summer Youth Employment Program
07.2019 - 08.2019
Volunteer
J.P Morgan Corporate Challenge
05.2018
Meet Volunteer
USATF, The Armory
03.2018
Volunteer
Meals on Wheels
12.2015 - Current
Bachelors - Psychology, Sociology
CUNY Hunter College
Graduate - Law and Society
Brooklyn Technical High School
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