Sade Jennings
Redford,USA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly, motivated to maintain customer satisfaction and contribute to company success make her an asset in whichever role and/or department assigned. Experience in managing data with accuracy and speed.
Overview
10
10
years of professional experience
Work History
Sales Associate
Champs Sports
Michigan
10.2014 - Current
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-work
- View prompts on screens and follow directions for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
Chat and Phone Customer Support
Foundever
, USA
01.2024 - 05.2024
- Connect with customers through instant messaging on a business website
- Provide technical support via phone or chat, resolve customer service inquiries or offer additional forms of real-time problem solving
- Provide a memorable and delightful experience
- Interact and communicate effectively with a variety of customers
Patient Care Advocate
Walgreens
Canton, MI
05.2023 - 01.2024
- Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries
- Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account
Customer Service Representative
Nike
, USA
02.2020 - 04.2023
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Noted customer correspondence in CRM to track requests, problems, and solutions
- Processed customer service requests via phone support and email support
- Exceed our customers’ needs by being punctual, reliable, problem solving, acting with integrity and dedicated to making a difference
- Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
Education
Business Administration -
Henry Ford College
Dearborn, MI06.2025
Skills
- Datoa Managementtd Detailed-Oriented
- Technical Support
- Email Support
- Understanding Customer Needs
- Microsoft Office
- Call Documentation
- Creative Problem Solving
- CRM Software
- Live Chat Support
- Data Entry
- Microsoft Teams
- Excel
- Data Management
- Microsoft Outlook
Timeline
Chat and Phone Customer Support
Foundever
01.2024 - 05.2024
Patient Care Advocate
Walgreens
05.2023 - 01.2024
Customer Service Representative
Nike
02.2020 - 04.2023
Sales Associate
Champs Sports
10.2014 - Current
Business Administration -
Henry Ford College
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