Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sade Johnson

Jamaica

Summary

Developed strong skills in financial analysis and customer service within fast-paced lending environment. Transitioning into new field, leveraging expertise in compliance, data management, and client relations. Focused on utilizing these skills to drive success in different professional landscape.

Overview

17
17
years of professional experience

Work History

Lending Operations Officer

Cibc Caribbean
06.2015 - Current
  • Maintained quality control standards for loan documentation, ensuring accuracy and completeness of all required forms.
  • Supported continuous improvement initiatives within the department, actively participating in brainstorming sessions aimed at streamlining processes further.
  • Played a key role in successfully completing large-scale projects on time and within budget constraints, demonstrating effective team collaboration and project management skills.
  • Developed strong working relationships with colleagues across departments, fostering a positive work environment conducive to success.
  • Assisted in developing training materials for new hires, contributing to their successful integration into the team.

Customer Service Representative

CIBC FirstCaribbean International Bank
03.2010 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Heart Trainee

FirstCaribbean International Building Society
11.2007 - 03.2010
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor of Science - Management Studies

Atlantic International University
Pioneer Plaza, 900 Fort Street Mall #905, Honolulu
05.2024

Bachelor of Science - International Relations

University of The West Indies
Mona Campus Jamaica
05.2014

High School Diploma -

Convent of Mercy Academy Alpha
26 South Camp Road Kingston CSO
05.2007

Skills

  • Documentation review
  • Credit analysis
  • Portfolio management
  • Loan processing

Affiliations

  • PTA President- Tarrant Primary School and Region 1 NPTAJ Treasurer

Timeline

Lending Operations Officer

Cibc Caribbean
06.2015 - Current

Customer Service Representative

CIBC FirstCaribbean International Bank
03.2010 - 06.2015

Heart Trainee

FirstCaribbean International Building Society
11.2007 - 03.2010

Bachelor of Science - Management Studies

Atlantic International University

Bachelor of Science - International Relations

University of The West Indies

High School Diploma -

Convent of Mercy Academy Alpha
Sade Johnson