Sade Johnson
Jamaica
Summary
Developed strong skills in financial analysis and customer service within fast-paced lending environment. Transitioning into new field, leveraging expertise in compliance, data management, and client relations. Focused on utilizing these skills to drive success in different professional landscape.
Overview
17
17
years of professional experience
Work History
Lending Operations Officer
Cibc Caribbean
Kingston, Jamaica
06.2015 - Current
- Maintained quality control standards for loan documentation, ensuring accuracy and completeness of all required forms.
- Supported continuous improvement initiatives within the department, actively participating in brainstorming sessions aimed at streamlining processes further.
- Played a key role in successfully completing large-scale projects on time and within budget constraints, demonstrating effective team collaboration and project management skills.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment conducive to success.
- Assisted in developing training materials for new hires, contributing to their successful integration into the team.
Customer Service Representative
CIBC FirstCaribbean International Bank
King Street Branch
03.2010 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Heart Trainee
FirstCaribbean International Building Society
11.2007 - 03.2010
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Science - Management Studies
Atlantic International University
Pioneer Plaza, 900 Fort Street Mall #905, Honolulu05.2024
Bachelor of Science - International Relations
University of The West Indies
Mona Campus Jamaica05.2014
High School Diploma -
Convent of Mercy Academy Alpha
26 South Camp Road Kingston CSO05.2007
Skills
- Documentation review
- Credit analysis
- Portfolio management
- Loan processing
Affiliations
- PTA President- Tarrant Primary School and Region 1 NPTAJ Treasurer
Timeline
Lending Operations Officer
Cibc Caribbean
06.2015 - Current
Customer Service Representative
CIBC FirstCaribbean International Bank
03.2010 - 06.2015
Heart Trainee
FirstCaribbean International Building Society
11.2007 - 03.2010
Bachelor of Science - Management Studies
Atlantic International University
Bachelor of Science - International Relations
University of The West Indies
High School Diploma -
Convent of Mercy Academy Alpha
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