Sade Mayberry

Work History

Douglas Oaks Animal Hospital

12.2022 - Current

Managed multi-line phone system and pleasantly greeted patients.
Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Maintained office and waiting room, keeping common areas clean and tidy.
Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Entered data from pet records and office visits into computer system.
Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Maintained confidentiality of sensitive client information while handling financial transactions accurately.

Blue Pearl Pet Hospital

06.2022 - 12.2022

Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed multi-line phone system and pleasantly greeted patients.
Maintained office and waiting room, keeping common areas clean and tidy.
Responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
Supported office staff and operational requirements with administrative tasks.

Journeys Kidz

09.2018 - 05.2022

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.

Visionworks

02.2021 - 01.2022

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Check insurance eligibility, and if needed call the insurance and get eligibility information for patient
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Marked-down clearance items and relocated merchandise to proper store areas.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.

Target

11.2020 - 03.2021

Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
Increased sales revenue through effective product demonstrations and persuasive communication skills.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, tagged and displayed merchandise as required.

PelcoHD

08.2012 - 03.2013

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.