Summary
Overview
Work History
Education
Timeline
Generic

Sade Moss

Orlando,FL

Summary

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Modivcare
Remote, FL
04.2023 - Current
  • Provide compassionate customer support using scripted and non-scripted responses.
  • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
  • Record call details, dispatches, and messages into a database in real time while maintaining focus and accuracy.
  • Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Sr. Customer Service Representative

Rentokil-Terminix
Remote, FL
03.2021 - 04.2023
  • Answered incoming calls and responded to customer emails regarding SA details, billing inquiries, claims, and other services.
  • Handled inbound service inquiries, created leads, investigated, and resolved customer concerns quickly and efficiently.
  • Escalated complex issues to the appropriate department, and assisted customers with policy updates.

Collection Specialist

Marriott Vacations Worldwide
Orlando, FL
09.2018 - 03.2021
  • Answered inbound telephone calls on all delinquent owners, and made outbound calls based on business needs.
  • Managed and collected on all the outstanding accounts receivables from clients.
  • Educated members on the obligations and benefits of having their accounts current.
  • Provided excellent customer service to owners, and assisted with delinquent maintenance fees, reservations, and other owner issues as needed.

Appointment Setter

ProMag Energy Group
Orlando, FL
10.2015 - 09.2018
  • Managed all inbound and outbound call volume, with the goal of setting appointments for advisors.
  • Scheduled HVAC appointments for technicians and customers based on their availability.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Adhered to company policies when scheduling appointments for customers.

Education

High School Diploma -

St. James Academy
Ft. Pierce, FL
05-2005

Timeline

Customer Care Representative

Modivcare
04.2023 - Current

Sr. Customer Service Representative

Rentokil-Terminix
03.2021 - 04.2023

Collection Specialist

Marriott Vacations Worldwide
09.2018 - 03.2021

Appointment Setter

ProMag Energy Group
10.2015 - 09.2018

High School Diploma -

St. James Academy

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Sade Moss