Sade O'Conner
Spring,TX
Summary
As an Human Resources professional; I utilize my broad-based expertise to align company goals and objectives within the areas of recruitment, benefits administration, compensation, leave of absences, and employee relations. I'm adept at managing a wide range of employee relations issues in time-critical situations and possess a strong grasp of employment laws, regulatory compliance issues, and benefits plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Sixty Vines
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Local Pour
11.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Advocate
UnitedHealth Group
01.2022 - 07.2022
- Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
- Contacted care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Insurance Sales Agent
Selectquote Insurance
09.2021 - 01.2022
- Sold part C Medicare plans and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Human Resources Generalist
OnePack Hospitality Group
03.2016 - 03.2020
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Facilitated criminal background check process for new hires.
- Implemented and supervised orientation procedures for new hires.
- Verified that vendors received timely enrollment information, changes and terminations.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Improved operational processes resulting in productivity increase in HR department.
Education
Master of Arts - Human Resources Management
Louisiana State University At Shreveport
Shreveport, LA05.2023
Bachelor of Science - Hospitality Administration And Management
Sullivan University
Louisville, KY10.2015
Skills
- Benefits Analyst
- New Employee Orientation
- Talent Management
- Corrective Actions/ PIPs
- Employee Relations
- Onboarding
- Full - Cycle Recruiter
- ADP/Payroll
- Google/Microsoft Suite
- HR Information Systems audits
- HIPPA/FSLA/EEOC/ ADA/FMLA
- File and Records Management
- Training and development
- Vendor Management
Websites
Certification
Professional In Human Resources (PHR)
Timeline
Server
Sixty Vines
11.2023 - Current
Server
Local Pour
11.2022 - 11.2023
Customer Service Advocate
UnitedHealth Group
01.2022 - 07.2022
Insurance Sales Agent
Selectquote Insurance
09.2021 - 01.2022
Human Resources Generalist
OnePack Hospitality Group
03.2016 - 03.2020
Bachelor of Science - Hospitality Administration And Management
Sullivan University
Master of Arts - Human Resources Management
Louisiana State University At Shreveport
Similar Profiles
Micah WillixMicah Willix
Sr. Director Of Culinary at Sixty VinesSr. Director Of Culinary at Sixty Vines
Adriana LandaverdeAdriana Landaverde
Corporate Trainer/ Bartender at Sixty VinesCorporate Trainer/ Bartender at Sixty Vines
Grace SpanikGrace Spanik
Hostess at Sixty VinesHostess at Sixty Vines
Adam J DavisAdam J Davis
Territory Manager, Texas at Agiliti HealthTerritory Manager, Texas at Agiliti Health
Yazmin OchoaYazmin Ochoa
Private Home Care Provider at Self-employeedPrivate Home Care Provider at Self-employeed