Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Reese

Kansas City,MO

Summary

Dynamic customer service professional with a proven track record in enhancing customer satisfaction and resolving complex issues efficiently. Demonstrated expertise in CRM systems and multi-tasking, leading to significant improvements in process efficiency at Broad Path and other leading companies. Core competencies include strong interpersonal communication, problem-solving, and customer engagement strategies. Committed to leveraging these skills to drive continuous improvement and elevate customer experiences.

Overview

14
14
years of professional experience

Work History

Various cashier positions

Instawork
10.2022 - Current
  • Helped customers with the check out process while providing customer service for Pop up events and stadium events throughout the city
  • Displayed excellent customer service to patrons and partners
  • Scanned items and processed payments
  • Answered questions and provided information
  • Displayed the ability to calculate sales and change quickly
  • As a Brand Ambassador I was a representative for different companies, responsible for promoting the brand, products, and services by engaging with customers

Healthcare Representative

Broad Path
10.2022 - 12.2023
  • Company Overview: Healthcare Representative
  • Responsible for handling incoming calls, emails, or chats from customers, answering questions about healthcare services, resolving issues
  • Ensuring customer satisfaction by providing support and information as the first point of contact for the company
  • Displayed excellent communication skills and the ability to navigate internal systems to find solutions and escalate complex issues when necessary
  • Healthcare Representative

People Service Center Associate

CBRE Global Commercial Real Estate
09.2021 - 10.2022
  • Company Overview: People Service Center Associate
  • Provided administrative support, handled email correspondence from employees and field People Business Partners regarding Payroll, Time & Labor, and company policy/procedures questions
  • Responded to general inquiries concerning transition activities in accordance with established policies and procedures
  • Worked with People Business Partners to administer the on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish a positive start for new employees
  • Closed tickets within a 24 – 48-hour window Assigned tickets/service desk /Service Now
  • Functioned comfortably in a fast-paced performance-based call center environment and remotely where tickets were audited to ensure performance levels were met
  • Assist in training employees on the various department systems and on policies and procedures
  • People Service Center Associate

Security Supervisor

Downtown Dallas Inc
06.2011 - 09.2021
  • Completed daily reports detailing security activities and incidents for senior management review in addition to that I also dispatched
  • Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety
  • Patrolled the premises to identify and quickly respond to suspicious individuals or activities
  • Responded to inquiries and request for assistance from visitors and shareholders
  • Supervised Employees, building a rapport with officers
  • Scheduled monthly one on one meetings via Microsoft Office Suite and Paylocity for employee development
  • Created an everlasting customer service experience for patrons and business owners
  • Assisted Clean Team with cleaning duties such as park restrooms, dumping City trash cans, cleaning city graffiti and cleaning headquarters facility

Education

High School Diploma -

Skyline High School
Dallas, TX
01.2003

Skills

  • Cashiering
  • Reporting and documenting
  • Dispatch
  • Multi-Tasking
  • Strong Interpersonal Skills
  • Customer Service
  • Stocking
  • Cash handling expertise
  • Complaint resolution
  • Courteous demeanor
  • Inbound and outbound calling
  • Professional telephone demeanor
  • Multi-line telephone operations
  • [Software] CRM system proficiency
  • Microsoft outlook
  • Call triaging

Timeline

Various cashier positions

Instawork
10.2022 - Current

Healthcare Representative

Broad Path
10.2022 - 12.2023

People Service Center Associate

CBRE Global Commercial Real Estate
09.2021 - 10.2022

Security Supervisor

Downtown Dallas Inc
06.2011 - 09.2021

High School Diploma -

Skyline High School

Similar Profiles

CREATE PROFILE
Sade Reese