Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sade Richard

Brooklyn

Summary

Adept at operations management and fostering team development, I significantly enhanced profitability and reduced food waste at Jersey Mikes through innovative inventory and portion control. My leadership at Five Guys and Shake Shack boosted customer satisfaction and revenue growth, showcasing my ability to merge cost control with creativity and innovation. I developed comprehensive skill set in fast-paced food service environments, focusing on team leadership and operational efficiency. Excel in problem-solving and implementing effective solutions to enhance service quality. Looking to transition into new field where these transferrable skills can drive success and innovation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Jersey Mikes
06.2021 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.

Restaurant Manager

Five Guys
11.2020 - 06.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Multi-Unit Restaurant Manager

Shake Shack
10.2015 - 03.2020
  • Drove revenue growth through implementation of creative promotional tactics that attracted new customers and encouraged repeat business.
  • Streamlined scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
  • Ensured consistent food quality by overseeing menu planning, ingredient sourcing, and inventory management processes.
  • Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
  • Maintained a safe and secure environment for both employees and guests by enforcing strict adherence to safety protocols and guidelines.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.

Education

High School Diploma -

William E Grady HS
Brooklyn NY
06-2009

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Scheduling and rostering
  • Team development
  • Customer service
  • Performance evaluations

Certification

Food Handlers NYC

Timeline

General Manager of Food Service

Jersey Mikes
06.2021 - Current

Restaurant Manager

Five Guys
11.2020 - 06.2021

Multi-Unit Restaurant Manager

Shake Shack
10.2015 - 03.2020

High School Diploma -

William E Grady HS

Similar Profiles

CREATE PROFILE
Sade Richard