Sade’ Ridgell
Houston,TX
Summary
Epic Analyst with a strong background in ATE and go-live support, specializing in real-time troubleshooting, provider support, workflow navigation, chart review, ordering, and registration/scheduling tools. Recognized for quickly analyzing issues, escalating appropriately, and guiding providers, nurses, and ancillary teams through system tasks. Proven ability to boost efficiency, reduce errors, and deliver a positive end-user experience in fast-paced clinical environments. Epic Analyst with a strong background in ATE and go-live support, specializing in real-time troubleshooting, provider support, workflow navigation, chart review, ordering, and registration/scheduling tools. Recognized for quickly analyzing issues, escalating appropriately, and guiding providers, nurses, and ancillary teams through system tasks. Proven ability to boost efficiency, reduce errors, and deliver a positive end-user experience in fast-paced clinical environments.
Overview
12
12
years of professional experience
Work History
Branch Administrative Assistant
Red Ball Oxygen
02.2014 - 11.2018
- Managed daily office operations, ensuring efficient workflow and timely completion of administrative tasks.
- Coordinated scheduling for meetings and appointments, optimizing time management for branch personnel.
- Maintained accurate records and documentation using company-specific software systems to support operational efficiency.
- Assisted in creating reports and presentations, enhancing communication between departments and stakeholders.
- Conduct Method 21 regulation in the proper protocol for monitoring VOC leaks to ensure that fugitive emissions are identified and eliminated to control air pollution and protect the public’s health
- Assist Oil and Gas Companies and Chemical Companies in reaching their environmental regulations
- Travel to different companies to make sure they’re in compliance with Method 21
- Supervised employees making sure OSHA rules were followed
- Inspected safety equipment and requested needed repairs
- Monitored plant to ensure efficient production
- Use company reports to analyze sales, gross profit and inventory activity
- Specialists use skills in project management, organization and communications to collect payments from companies, clients and customers. Also track payments and make banking deposits.
- Run daily reports that document profits and losses for the organization.
- Work with other managers to plan and direct the work of the organization
Optimal In Home Health Care Inc.
08.2019
- -Assisted office staff with setting appointments to meet with future patients Scheduled home evaluations for nurses and therapist
- -Set up and upheld manual and automated information filing systems
Mindlance/Anthem
01.2021
- -Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- -Analyze problems and provides information/solutions
- -Thoroughly documents inquiry outcomes for accurate attacking and analysis -Seeks, understands and responds to the needs and expectations of internal and external customers to meet department goals
IT Analyst
Epic Health Services
01.2021 - Current
- Provided front-line Epic support to providers, nurses, MAs, and clinic staff across multiple departments during go-live and stabilization periods.
- Assisted end users with appointment scheduling, provider switching, charting, order entry, documentation, and patient movement workflows.
- Supported MyChart workflows including proxy access, activation, patient messaging, lab results, and scheduling.
- Identified recurring issues and escalated pattern trends to Application Analysts and leadership.
- Developed quick tip-sheets, job aids, and workflow guides to speed end-user adoption.
- Helped clinics maintain productivity by reducing downtime and preventing workflow delays.
- Worked various clinical modules including Ambulatory, Inpatient, Radiology, and Lab as needed.
- Assisted with patient lists, work-queues, pay lists, order release, print configuration, and provider reassignment.
- Guided users in template management, scheduling fixes, and work-queue cleanup.
- Supported providers in using SmartTools (SmartPhrases, SmartTexts, SmartLinks) to document efficiently.
- Assisted with Macros, Smart Phrases, and Customizing templates
- Maintained training materials, job aids, and instructional documents.
- Provide effective and efficient services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff/patients via computer system; perform clerical, scheduling and records activities in support of patients and staff
Education
Business Management
Interactive Learning System
01.2012
Associates - Fashion and Retail Management
Art Institute of Houston
01.2010
Skills
- Project Management
- Project Planning
- Project Implementation
- Microsoft Office Suite, Power Point, Excel, Word, Access
- Cerner Solutions
- Inpatient
- Ambulatory
- Logistics Training
- Database Experience
- Dragon Training
- GO-LIVE Support (Provider, Nurses, MAs, Front Desk and all other staff)
Timeline
Mindlance/Anthem
01.2021
IT Analyst
Epic Health Services
01.2021 - Current
Optimal In Home Health Care Inc.
08.2019
Branch Administrative Assistant
Red Ball Oxygen
02.2014 - 11.2018
Associates - Fashion and Retail Management
Art Institute of Houston
Business Management
Interactive Learning System