Sade Rivera
Fort Worth,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
ADVISOR I
Nelnet Student Loan Services
10.2021 - Current
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Managed over 70 calls per day.
Medical Assistant
Dr. Jennifer Brooks MD
02.2019 - 10.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Managed over 30 clients daily.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Email and Chat Support
Anioma Living Inc
03.2010 - 02.2019
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining professional and empathetic tone throughout all interactions.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at first point of contact.
- Developed exemplary writing skills through continued correspondence with upwards of 50 clients per day.
Education
Bachelor of Science - Medical Assisting
Herzing University
Dearborn, MI05.2022
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2017
High School Diploma -
Westfield High School
Houston, TX12.2006
Skills
- Group Facilitation
- Social Perceptiveness
- Compliance Requirements
- Research Abilities
- Active Listening
- Judgment and Decision-Making
- Confidential Services
- Microsoft Outlook
- Strategic Planning
- Microsoft Office
- Critical Thinking
Timeline
ADVISOR I
Nelnet Student Loan Services
10.2021 - Current
Medical Assistant
Dr. Jennifer Brooks MD
02.2019 - 10.2022
Email and Chat Support
Anioma Living Inc
03.2010 - 02.2019
Bachelor of Science - Medical Assisting
Herzing University
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy - Clearwater
High School Diploma -
Westfield High School
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