Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Robertson

Customer Service Supervisor
Sacramento,Ca

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
24
24
years of post-secondary education

Work History

Caregiver

State Of California
Santa Rosa , CA
02.2019 - 12.2022
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Customer Service Supervisor

Management Association Consultants
Ventura, CA
02.2015 - 03.2019
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.

Education

Diploma - General Studies

Gateway Community
Camarillo, CA
09.1999 - 07.2023

Skills

Meal planning and preparation

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Timeline

Caregiver

State Of California
02.2019 - 12.2022

Customer Service Supervisor

Management Association Consultants
02.2015 - 03.2019

Diploma - General Studies

Gateway Community
09.1999 - 07.2023
Sade RobertsonCustomer Service Supervisor