Summary
Overview
Work History
Education
Skills
Timeline

Sade Samuels

Richmond VA,VA

Summary

Dynamic professional with a proven track record in customer service and problem resolution, honed at Party Perfect Linen & Event Rentals. Skilled in active listening and critical thinking, I excel in high-stress situations, significantly enhancing customer loyalty. Expert in data entry, I adeptly balance customer needs with company policies, fostering positive outcomes and collaborative success.


Overview

4
4
years of professional experience

Work History

Customer Service Representative and Laundry Person

Party Perfect Linen & Event Rentals
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • break down and clean linens

Laundry Attendant

Westgate Resorts
05.2022 - 09.2022
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Housekeeper

Goldener Hirsh Inn
11.2021 - 04.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Park Services Attendant

Cedar Point Amusement Park
06.2021 - 09.2021
  • Promoted volunteerism within the community by organizing clean-up events focused on ecological preservation initiatives.
  • Collaborated with team members on various projects for overall park improvement and upkeep.
  • Ensured timely opening and closing procedures were followed consistently while maintaining security standards throughout the premises during operating hours.
  • Worked closely with other departments including law enforcement, animal control, and park rangers to ensure a safe and enjoyable environment for all visitors.

Education

Bachelor of Arts - Social Work

Northern Caribbean University, WESTMORELAND JAMAICA
06-2021
  • Honor Roll [2017-2021]


  • [Byron robinson scholarship for academic excellence]
  • 3.5GPA
  • cum laude graduate

Certificate - Hospitality And Tourism Management

Belmont Academy , Westmoreland Jamaica
06-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative and Laundry Person - Party Perfect Linen & Event Rentals
12.2023 - Current
Laundry Attendant - Westgate Resorts
05.2022 - 09.2022
Housekeeper - Goldener Hirsh Inn
11.2021 - 04.2022
Park Services Attendant - Cedar Point Amusement Park
06.2021 - 09.2021
Northern Caribbean University - Bachelor of Arts, Social Work
Belmont Academy - Certificate, Hospitality And Tourism Management
Sade Samuels