SADE SHEPPARD-BLACKMON
Pensacola
Summary
Guided healthcare students in securing graduate positions through tailored career advice and strategic planning.
Overview
9
9
years of professional experience
Work History
Career support Advisor
Ultimate Medical Academy
03.2024 - 12.2025
- Assisted healthcare students in securing graduate jobs within their degree field.
- Provided personalized career advice and guidance to students based on their individual goals and qualifications.
- Developed and maintained relationships with healthcare employers to facilitate job placements.
- Conducted workshops and training sessions on resume writing, interview skills, and job search strategies.
- Monitored student progress and provided ongoing support to ensure successful job placements.
Associate Banker
JPMorgan Chase & Co
08.2021 - 01.2024
- Assisted management in daily store operations and supervised associates.
- Provided superior customer service and managed cash management tasks.
- Performed register and safe audits to ensure proper handling of cash.
- Collaborated with internal teams to develop
- and implement new customer onboarding processes and procedures, resulting in improved efficiency and customer satisfaction.
- Collaborated with bankers, tellers, and management to maintain smooth branch workflow and meet performance goals
- Assisted with new account openings, loan applications, and customer onboarding processes.
- Conducted outbound follow‑up calls to verify information, resolve issues, and support customer needs.
Claims Technician, Tech Repair & Solutions
Wipro
06.2017 - 02.2021
- Handled high volumes of customer calls while maintaining a high level of professionalism and providing excellent customer service.
- Developed and maintained positive relationships with clients.
- Consistently achieved or exceeded call quality and sales targets to contribute to the overall success of the call center.
- Effectively communicated with clients to understand their needs and provide timely and accurate information and solutions.
- Review incoming claims for accuracy, completeness, and eligibility under Geek Squad/Best Buy Protection Plans.
- Verify customer information, purchase history, and coverage details.
- Document claim outcomes, next steps, and required follow‑ups in internal systems.
Education
Associate's Degree - Business Administration
Brown Mackie College
Atlanta, GA05.2013
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Compliance requirements
- Customer service
Timeline
Career support Advisor
Ultimate Medical Academy
03.2024 - 12.2025
Associate Banker
JPMorgan Chase & Co
08.2021 - 01.2024
Claims Technician, Tech Repair & Solutions
Wipro
06.2017 - 02.2021
Associate's Degree - Business Administration
Brown Mackie College