Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Thomas-Jones

Jacksonville

Summary

Seasoned 5+ with 5+ years of retail management. Accomplished Assistant Store Manager at Autozone, Inc., adept in budget control and customer service management, significantly raised customer satisfaction by 90%. Expert in team leadership and performance assessment, successfully managed over $100M in store products and deliveries, enhancing operational efficiency and meeting business targets through strategic planning and employee development. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Outreach Specialist

Cure Violence
06.2020 - 01.2024
  • Prepared interesting and innovative visual displays to grab customer interest.
  • Researched resources and establish relations with entities to enable effective assistance for customers.
  • Attended required meetings with customer in regards to court mandated activities, hospital visits, and counseling.
  • Implemented case plans for each participants.
  • Documented daily activities and input all findings into data program.
  • Organized community events to bring awareness to the program.
  • Communicated with vendors to answer questions, and resolve issues.
  • Built community relationships with residents as well as businesses.
  • Developed a re-entry program for participants in need of employment and job training.
  • Worked with managers and advertising directors to optimize promotions.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Maintained neat and clean work areas for professional appeal.


Commercial Customer Service Representative

Pep Boys
06.2016 - 05.2020
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Overcame objections using friendly, persuasive strategies.
  • Escalated concerns or problem calls to management staff.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Answered questions with knowledgeable responses.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members to develop strategies for reaching monthly sales targets.
  • Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
  • Ensured compliance with company policies and procedures during all client interactions, reducing potential legal risks.

Assistant Store Manager

Autozone, Inc.
10.2008 - 08.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached 12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 90%.
  • Walked through store areas every all day to identify and proactively resolve issues negatively impacting operations.
  • Analyzed and interpreted store trends with what ever facilitate planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Approved regular payroll submissions for 10 employees.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Oversaw and improved all store products and deliveries worth over $100,000,000 per year through efficient coordination of daily operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 95% in 2 years.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained 10 staff associates and equipped to comply with company policies and procedures.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with kronos.

Education

GED -

FLORIDA STATE COMMUNITY COLLEGE
Jacksonville, United States
12.2006

Skills

  • Budget Control
  • Customer Service Management
  • Records Organization and Management
  • Cost Reduction
  • Training Management
  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Team Leadership
  • Focus and Follow-Through
  • Human Resources Oversight
  • Sales Promotion
  • Staff Scheduling
  • Supplier Monitoring
  • Verbal and Written Communication
  • Business Leadership
  • Employee Motivation
  • Goal Setting
  • Performance Assessment
  • Policy Development and Enforcement
  • Administrative Management
  • Decision Making
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management
  • Desktops, Laptops and Mobile Devices
  • Layout Planning
  • Money Handling
  • Environmental Impact Management
  • Materials Planning and Logistics
  • Direct Sales
  • Special Promotions Planning

Timeline

Outreach Specialist

Cure Violence
06.2020 - 01.2024

Commercial Customer Service Representative

Pep Boys
06.2016 - 05.2020

Assistant Store Manager

Autozone, Inc.
10.2008 - 08.2016

GED -

FLORIDA STATE COMMUNITY COLLEGE

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Sade Thomas-Jones