Sade' Thompson
Charlotte,NC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
16
16
years of professional experience
Work History
Remote Customer Service Representative
VDart BPM Inc (Amerisource Bergen)
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
University of Illinois, Urbana-Champaign
03.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Certified Teacher Assistant
Urbana School District
08.2015 - 02.2019
- Promoted positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
- Improved classroom management with introduction of positive behavior support strategies.
- Facilitated organization of extracurricular activities, contributing to well-rounded education.
- Promoted inclusivity by adapting teaching methods to meet diverse learner needs.
- Fostered supportive learning environment by establishing strong rapport with students.
- Facilitated small group tutoring sessions, boosting understanding of complex subjects.
- Assisted in developing individualized education plans to promote student success.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Completed daily reports on attendance and disciplinary performance.
Insurance Customer Service Specialist
Health Alliance
10.2014 - 03.2015
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.
- Received recognition for excellent customer service skills from supervisors resulting from consistent positive feedback received from clients.
- Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
- Managed high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
Benefit Verification Specialist
Optiva Health
10.2011 - 09.2014
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into system.
- Built strong relationships with insurance representatives, fostering effective communication channels for resolving complex issues.
Front and Back Office Medical Assistant
The Caring Place
01.2007 - 09.2011
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies professionally.
- Posted payments and charges to patient accounts and participated in billing processes.
- Maintained confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Ordered prescription refills on behalf of existing office patients.
Education
Associate of Science - Cardiovascular Technology
Central Piedmont Community College
Charlotte, NC05.2027
Certification - Medical Billing And Coding
University of North Carolina At Charlotte
Charlotte, NC12.2022
Certification - Medical Assisting
Parkland Community College
Champaign, IL05.2006
High School Diploma -
Urbana High School
Urbana, IL05.2004
Skills
- Small Group Facilitation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Prior Authorization Process
- ICD-10 Coding Familiarity
- Medical Appeals Handling
- Insurance Verification
- Authorizations
- Medicare and Medicaid knowledge
- Data Entry
- Electronic Health Records Proficiency
- CPT coding knowledge
- Benefit Coverage
- Medical Office Procedures
- Workflow Management
- Patient Confidentiality Compliance
- Critical thinking abilities
- Multitasking
- Time Management
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Scheduling
- Administrative Support
- Calendar Management
- Multi-Line Telephone Systems
Timeline
Remote Customer Service Representative
VDart BPM Inc (Amerisource Bergen)
10.2022 - 04.2023
Receptionist
University of Illinois, Urbana-Champaign
03.2019 - 02.2020
Certified Teacher Assistant
Urbana School District
08.2015 - 02.2019
Insurance Customer Service Specialist
Health Alliance
10.2014 - 03.2015
Benefit Verification Specialist
Optiva Health
10.2011 - 09.2014
Front and Back Office Medical Assistant
The Caring Place
01.2007 - 09.2011
Associate of Science - Cardiovascular Technology
Central Piedmont Community College
Certification - Medical Billing And Coding
University of North Carolina At Charlotte
Certification - Medical Assisting
Parkland Community College
High School Diploma -
Urbana High School
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