Sade Wall
Philadelphia,PA
Summary
Manager of Visitor Service Assistant with a strong focus on safety compliance, exceptional guest experience, and operational efficiency. Proven ability to support daily operations, ensure adherence to safety and regulatory standards and lead team to deliver courteous, responsive, and high quality visitor services. Skilled in coordinating staff, resolving guest concerns, and improving workflows to enhance service delivery.
Overview
16
16
years of professional experience
Work History
Manager Of Visitor Experience
Smith Memorial Playground & Playhouse
03.2021 - 01.2026
- Led over 12 team members in daily operations, enhancing efficiency and productivity.
- Streamlined scheduling processes, improving staff allocation and resource management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw maintenance of facilities and grounds, ensuring safety standards were consistently met.
- Implemented regular sanitization protocols for dishes, tabletops, toys, and commonly used surfaces to promote a safe and healthy environment.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Supervised children's activities, ensuring safety and engagement during playtime.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Ensured coverage and continuity of service by committing to varied shifts, including nights, weekends, and holidays.
- Monitored and verified daily visitor numbers to support accurate reporting.
Care Provider
Minds Matter Day Care Center
11.2017 - 01.2020
- Worked with over 7 children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Responded to inquiries from parents and guardians.
- Fostered safe, nurturing environment for children through active supervision and engagement.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Logged information regarding naps, feedings, and any medications administered.
Crew Member
Citizens Bank Park
04.2010 - 09.2011
- Maintained cleanliness and sanitation standards across facilities.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Inspected facility and grounds and picked up trash and other debris in a 42,000 seat arena impacting appearance or movement flows between spaces.
- Provided backup support for other team members during absences or busy periods, ensuring seamless service.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-2004
Skills
- Flexibility & Adaptability
- Clear and concise communication
- Critical Thinking
- Creativity
- Effective time management
- Consistent reliability
- Emotional Intelligence
- Problem Solving
- Employee training
- Strong attention to accuracy
Accomplishments
- Supervised a 12 member team, supporting daily operations and service standards.
- Developed run-of-show plans for special and annual events ensuring efficient execution.
- Built partnerships with external businesses to enhance events and visitor engagement
- Implemented updated visitor terms and conditions to improve safety compliance and operations.
Timeline
Manager Of Visitor Experience
Smith Memorial Playground & Playhouse
03.2021 - 01.2026
Care Provider
Minds Matter Day Care Center
11.2017 - 01.2020
Crew Member
Citizens Bank Park
04.2010 - 09.2011
High School Diploma -
Olney High School