Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Young

San Francisco

Summary

Experienced professional seeking a full-time role in Case Management. Committed to expanding skills and knowledge to better support individuals in need, specifically within the homeless community. Dedicated to advocating for the marginalized and ensuring their access to essential services.

Overview

11
11
years of professional experience

Work History

Case Manager

Tenderloin Housing Clinic
08.2023 - Current
  • Providing support to the Tenderloin Community in SF
  • Sharing resources such as programs for Drug addiction, Cash aid & medical needs
  • Accompanying clients to appointments, weekly outreach and follow ups
  • Coordinating coffee hours and birthday celebrations and small gatherings for residents
  • Meeting with Property Manager to come up with resolutions for clients with urgent needs
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Front Desk / Office Administration TEMP

Parkmerced Apartments
06.2023 - 08.2023
  • Greet guests, checking them in for appointment, maintained office space
  • Provide information on housing requirements
  • Assistance with Move in appointments (provide keys, finalize paperwork, set up PG&E along with renters insurance & give tour of property
  • Provided customer service with resolving resident’s issues, answering questions regarding rent, parking stall assigning
  • Pre-qualifying any future residents
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Office Administration (receptionist)

Regus Workspace Solutions
12.2022 - 04.2023
  • Checking in Clients upon arrival, showing the office space and amenities that come with Regus
  • Setting up conference rooms with media, water and catering goods
  • Scheduling clients who need office space
  • Providing tours to future clients who are interested in office space, short or long term
  • Responding to emails from clients with questions or concerns regarding their membership with Regus
  • Daily walk-throughs of the office spaces to ensure cleanliness and proper presentation
  • Ordering supplies
  • Sorting and Distributing mail

Site Testing Specialist

Color Genomics
09.2021 - 10.2022
  • Company Overview: Contract Position
  • Scheduling patients on COLOR’s personal platform / System, verifying the patient’s identity making sure the information they have provided matches and follow ups
  • Helping patients Register at the location of their choice in order to obtain a Covid Test, Setting up the Site (Tents, chairs etc.)
  • Answering questions about travel and the requirements regarding Covid
  • Providing Sanitation Kits to the communities Throughout San Francisco
  • Contract Position

Site Lead Coordinator (Moscone Center)

Medix Staffing Agency
06.2021 - 07.2021
  • Company Overview: Contract Position
  • Daily Duties Included Checking in with Admins On how Many Appointment / Walk ins Were to Be Expected, Lead morning / evening meetings updating staff on New Protocol, updates on the vaccines Such as Pfizer, Moderna and Johnson & Johnson
  • File Reports on Dosage Inventory
  • Making Sure Vaccine were Kept at Right Temp and Proper Storage/ Vaccine Quality Control
  • Checking to Make Sure All Nurse Stations Had a Required Materials
  • Contract Position

Bank Teller Position

SF Federal Credit Union
12.2019 - 05.2020
  • Company Overview: Temp
  • Assisting Clients with Daily Financial Needs, Cash deposits, Withdrawals etc
  • Accurately Maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
  • Assisted Clients with various questions and concerns related to their accounts and products within the Credit Union
  • Temp
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Office Assistant

Kearns & West Communications Firm
06.2019 - 11.2019
  • Company Overview: Temp
  • Daily Maintenance including Watering plants, Tidying Up Kitchen Area
  • Place orders for office Supplies, Sign for packages, process outgoing Mail
  • Obtaining certain documentation for ongoing projects within certain States, Cities Etc
  • Temp
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.

Event Coordinator

Orange Silicon Valley
04.2019 - 04.2019
  • Company Overview: Temp
  • Worked with client’s side by side in Planning events of all types and scales, Organization of Name Tags & Planners
  • Daily Interaction with Clients upon Arrival for event, such as checking in and answering questions
  • Temp
  • Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.

Front Desk Receptionist

Hines Real Estate
10.2018 - 12.2018
  • Company Overview: Temp
  • Client /Visitor Greeter, Managed Incoming/Outgoing calls / sort & distribute mail
  • Managed Conference Rooms and Executive calendars
  • Arrange meetings between coworkers / order catered lunches
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Customer service / Sales Associate

Nordstrom Rack - Nordstrom
01.2014 - 01.2018
  • Assistance with Merchandising the Floor
  • Checking out Customers on Register
  • Helping customers on a more one on one basis
  • Following up with customers via email or phone call to ensure it was a pleasant visit and to invite them to come again
  • Working closely with manager on setting goals for our department / team building workshops
  • Reaching out to customers who frequented Nordstrom when new arrivals came
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Raoul Wallenberg Traditional High School
San Francisco, CA
05-2009

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Relationship building
  • Conflict resolution
  • Positive attitude
  • Client advocacy

Timeline

Case Manager

Tenderloin Housing Clinic
08.2023 - Current

Front Desk / Office Administration TEMP

Parkmerced Apartments
06.2023 - 08.2023

Office Administration (receptionist)

Regus Workspace Solutions
12.2022 - 04.2023

Site Testing Specialist

Color Genomics
09.2021 - 10.2022

Site Lead Coordinator (Moscone Center)

Medix Staffing Agency
06.2021 - 07.2021

Bank Teller Position

SF Federal Credit Union
12.2019 - 05.2020

Office Assistant

Kearns & West Communications Firm
06.2019 - 11.2019

Event Coordinator

Orange Silicon Valley
04.2019 - 04.2019

Front Desk Receptionist

Hines Real Estate
10.2018 - 12.2018

Customer service / Sales Associate

Nordstrom Rack - Nordstrom
01.2014 - 01.2018

High School Diploma -

Raoul Wallenberg Traditional High School

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Sade Young