Sade Young
7411 W. Krall ST.,AZ
Summary
Accomplished General Manager at Angry Crab Shack, adept in operations management and leadership, significantly enhanced sales and profitability. Excelled in building team cohesion, fostering client loyalty, and driving financial stability through strategic planning and effective cost control. Demonstrated exceptional problem-solving and relationship-building skills, ensuring long-term organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
General Manager
Angry Crab Shack
2022.03 - 2024.07
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant Manager
Angry Crab Shack
2020.01 - 2022.03
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server/Bartender
Angry Crab Shack
2018.08 - 2020.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Administrative Skills
- Verbal and written communication
- Schedule Management
- Labor Cost Controls
- Customer Retention
- Deadline-oriented
Timeline
General Manager
Angry Crab Shack
2022.03 - 2024.07
Restaurant Manager
Angry Crab Shack
2020.01 - 2022.03
Server/Bartender
Angry Crab Shack
2018.08 - 2020.01
High School Diploma -
Independence High School
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