SADEIKA N. DAWKINS
Salt Lake,UT
Summary
Diligent Night Auditor with hands-on experience managing front desk operations during night shifts, ensuring seamless guest check-ins and promptly addressing issues. Demonstrated ability to handle financial transactions accurately and maintain detailed records, contributing to smooth hotel operations. Proven track record in customer service and problem-solving, ensuring guest satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Junior Accountant
Ingram and Ingram Accounting Services
01.2016 - 08.2018
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into the system using QuickBooks.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Front Desk/Night Auditor
Element Hotel
08.2024 - 11.2024
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Balanced hotel accounts and resolved discrepancies.
- Monitored hotel's budget and financial records.
Front Desk
Springhill Suites by Marriott
05.2023 - 11.2024
- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Counts cash at the start and end of each shift
- Process invoices, post checks to vendors and distribute employee checks
- Investigate and resolve out-of-balance accounts
- Reconcile accounts
- Handling end-of-day bookkeeping, auditing and account reconciliation
Guest Service Worker, Concierge
Grand Summit
01.2024 - 04.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Consistently met performance metrics in areas such as reservation accuracy, call handling time, and customer satisfaction scores.
- Implemented upselling strategies to increase revenue from room upgrades, spa services, and dining options.
- Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
Foods And Beverage Supervisor
ValleyFair
06.2020 - 09.2021
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Receptionist/Front Desk
Hotel Versailles
08.2017 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with gueststhrough email, telephone, or postal mail.
Consultant/ Customer Service Representative
Sutherland Global Services
10.2016 - 08.2017
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Science - Accounting
University of The West Indies Mona
Kingston, Jamaica11-2022
Skills
- Atttentive to details
- Decisiveness under pressure
- Superior listening and interpersonal skills
- Creativity
- Ability to work independently as well as collaboratively
- Ability to skillfully multi- task
- Fluent in the use of English Language
- Time management
- Customer assistance
Timeline
Front Desk/Night Auditor
Element Hotel
08.2024 - 11.2024
Guest Service Worker, Concierge
Grand Summit
01.2024 - 04.2024
Front Desk
Springhill Suites by Marriott
05.2023 - 11.2024
Foods And Beverage Supervisor
ValleyFair
06.2020 - 09.2021
Receptionist/Front Desk
Hotel Versailles
08.2017 - 05.2020
Consultant/ Customer Service Representative
Sutherland Global Services
10.2016 - 08.2017
Junior Accountant
Ingram and Ingram Accounting Services
01.2016 - 08.2018
Bachelor of Science - Accounting
University of The West Indies Mona
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