Sadela Okusanya
VA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Behavioral Therapist
Verbal Beginnings
03.2023 - Current
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Empowered clients through the acquisition of adaptive living skills such as money management, meal planning, household chores, and personal hygiene tasks.
Server
Barcelona Wine Bar
01.2023 - 08.2024
- Served in a high-end restaurant for one year
- Recorded food and drink orders and special food requests for customers at the highest standard
- Maintained full product knowledge of food and drink menu
- Committed to teamwork with other restaurant professionals to ensure customer satisfaction
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
TGI Friday’s
01.2021 - 01.2023
- Hosted and served at TGI Friday’s for three years
- Gained experience in cash handling
- Monitored resources at up to 8 tables per evening
- Designed and administered revised seating strategies
- Communicated reservation reminders to clients
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Education
Social Work
George Mason University
01.2022
Skills
- Teamwork
- Cash Handling
- Customer Service
- Collaborative Problem-Solving
- Strong Work Ethic
- Guest Engagement
Timeline
Behavioral Therapist
Verbal Beginnings
03.2023 - Current
Server
Barcelona Wine Bar
01.2023 - 08.2024
Hostess
TGI Friday’s
01.2021 - 01.2023
Social Work
George Mason University
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