Charles Bledsoe

Perform software functional software testing.

Create test suites and test plan.

Research bugs found and steps to reproduce them.

Work with developers and product owner on end user experience and/or expectations.

Document test results by creating artifacts and linking them to version tested in the software repository.

Lead standup meetings working with product owner and developers.

Provide onsite support of both hardware and software needs.

Perform any software installations needed after initial default deployment of computer.

Image computers to baseline default images and configurations.

Support end users company issues cellphones, android and apple.

Receive calls/tickets from end users for issues or requests, work with them over phone, remote into computer, or go to them physically if needed.

Work with other technicians to quarantine service, and prevent rework.

Record and report work history in ticketing system.

Primarily drive within service area assigned and complete repairs on laptops and desktop units with warranties.

Special contracts requesting additional support during installs of hardware with IBM partners.

Server maintenance and repairs on medium and large scale systems.

Quarantine with team members to determine best assignment of jobs.

Quarantine with customers company on access and availability of unit/s needing repair.

Track time and service planning.

Create user profiles and gives access as needed within domain groups.

Lead and develop helpdesk technicians.

Manage new software updates and upgrades to existing software, as well as identify potential replacements.

A/S 400 managing our LMS and our Casino side solutions. In addition preform night audit as needed.

Support end user when elevated from helpdesk.

Assist customers needs

Stock shelves

Assist in other areas when needed, I.E. cartpushing, cashiering, building bicycles or furniture.