SADIA AKRAM
Linkedin.com/in/sadia-akram-itcybr/
Overview
4
4
years of professional experience
Work History
IT Operations / Healthcare Analyst Intern
MedStar Health
, Virginia
10.2025 - Current
- Supported IT operations by troubleshooting technical issues and assisting users across enterprise systems and healthcare environments to ensure smooth functionality.
- Analyze operational data, validate information, and support reporting and process improvement initiatives.
- Documented incidents, workflows, requirements, and technical processes, enhancing system reliability and operational efficiency.
- Collaborated with technical and business stakeholders to resolve issues and facilitate successful technology implementations.
Financial Service Representative
Andrews Federal Credit Union
, Virginia
05.2024 - 08.2025
- Processed financial transactions and maintained accurate customer and account records to ensure compliance with established procedures.
- Documented, analyzed, and managed account information using Microsoft Office and internal systems to support operational efficiency.
- Resolved customer issues, safeguarding sensitive information while adhering to organizational policies.
Help Desk Technician
PNC Bank
, Virginia
01.2023 - 07.2025
- Delivered technical support and troubleshooting for hardware, software, account access, and user issues, ensuring timely resolutions.
- Supported users with applications and system access, addressing common technical issues while fostering positive customer interactions.
- Diagnosed problems and documented incidents, escalating complex issues to technical teams for efficient resolution.
Education
Bachelor of Science - Information Technology, Cybersecurity Concentration
College of Engineering & Computing, George Mason University
Fairfax, Virginia05-2026
Skills
- IT & Support: Technical Troubleshooting, Help Desk Support, Incident Resolution, User Support, System Administration
- Data & Business: Data Analysis, Data Validation, Requirement analysis, Process optimization, Documentation
- Cybersecurity: Information Security, Security Fundamentals, Risk Awareness, Access Management
- Operational Analytics
- SmartSuite
- Platforms & Tools: SmartSuite, Microsoft 365, Excel, Word, PowerPoint
- Other: Process Automation, Collaboration Skills, Stakeholder engagement
- IT troubleshooting
- IT troubleshooting
KEY PROJECTS & TECHNICAL EXPERIENCE
- Senior Capstone – SmartSuite Data Management System: Served as Team Lead for a client-based project with LAND Engineering PLC, leading requirements gathering, team coordination, workflow configuration, permissions, and data organization within SmartSuite.
- IT Operations & Technical Support: Applied troubleshooting, documentation, user support, system analysis, and process improvement skills across healthcare and financial environments.
- Cybersecurity & Information Technology: Academic and hands-on experience with information security, IT infrastructure, system troubleshooting, risk awareness, and technology operations.
Timeline
IT Operations / Healthcare Analyst Intern
MedStar Health
10.2025 - Current
Financial Service Representative
Andrews Federal Credit Union
05.2024 - 08.2025
Help Desk Technician
PNC Bank
01.2023 - 07.2025
Bachelor of Science - Information Technology, Cybersecurity Concentration
College of Engineering & Computing, George Mason University