Sadia Akter
New York,NY
Summary
Proven Airport Customer Service Agent with a track record of enhancing passenger satisfaction at Eulen America through superior customer service and problem-solving skills. Fluent in multiple languages and adept at multitasking, significantly improved check-in efficiency and safety protocol adherence. Demonstrates strong time management and airport security awareness, contributing to team success and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Lounge Attendant
Sodexo
- Established rapport with frequent travelers through consistent recognition and personalized interactions, cultivating long-term relationships with valued clientele.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
- Continuously updated job knowledge through participation in training programs, staying current on industry trends and best practices for optimal performance in the role of Lounge Attendant.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Aviation Security Officer
Global Security
10.2024 - Current
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
Airport Customer Service Agent
Eulen America
08.2023 - 10.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Airport Customer Service Agent
ERMC Aviation
12.2023 - 07.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Education
Associate - Business
Queensborough Community College
New York, NYSkills
- Passenger Assistance
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Airport security awareness
- Fluent in Multiple Languages
- Superior customer service
- Problem-Solving
Languages
English
Elementary
Hindi
Elementary
Urdu
Elementary
Bengali
Elementary
Timeline
Aviation Security Officer
Global Security
10.2024 - Current
Airport Customer Service Agent
ERMC Aviation
12.2023 - 07.2024
Airport Customer Service Agent
Eulen America
08.2023 - 10.2024
Lounge Attendant
Sodexo
Associate - Business
Queensborough Community College
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