Ali
Richmond
Summary
Diligent healthcare administrative customer service and administrator with 8 years of experience enhancing operational efficiency and providing quality care to patients. Ability to improve service quality through schedule management and routine operational analysis.
Overview
17
17
years of professional experience
Work History
Dental Treatment Coordinator
Sweet Tooth smile
11.2021 - 03.2024
- Working as insurance coordinator/ Patient treatment coordinator
Ibn Sina Foundation Community
07.2016 - 10.2021
- Managed secretarial duties, including scheduling appointments for hygienists and dentists, researching billing issues with dental insurance companies, and verifying coverage
- Communicated the best standard of treatment according to the doctor's diagnosis
- Increased overall revenue of dental offices by consistently achieving personal monthly production goals set by the corporate office
- Responsible for administrative duties, such as scheduling patients, answering telephones, and ordering supplies for management and clinical needs
- Managed the receptionist area, greeted patients, and responded to inquiries for information
- Effectively communicated with patients about financial options, including dental insurance coverage and out-of-pocket expenses, offering payment plan options
- Performed duties associated with checking patients in and out, recording treatment information in the patient's chart, and scheduling future treatments
- Assisted lead dental assistant by sterilizing and delivering instruments to the treatment area and positioning instruments for dentist access.
Department Coordinator
Jinnah Medical & Dental Hospital
01.2007 - 03.2016
- Consulted with patients for treatment plans and performed general dental procedures
- Educated patient families about dental issues and proper oral care to prevent dental decay and disease
- Reviewed general health history information and performed check-ups to diagnose oral issues and diseases
- Managed paperwork and documentary work related to patient records for future studies
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness.
Consultant Dentist - Part Time
Aga Khan University Hospital
01.2012 - 01.2014
- Worked part-time performing restorative procedures, including fillings, prophylaxis, SRP, pulpotomy, and crowns
- Managed paperwork via software to create charts for proper diet and nutrition for patients.
Research Assistant
08.2007 - 01.2011
- Increased efficiency and time management in the office by helping with filing, typing, scanning, and other administrative tasks
- Assisted senior researchers on projects focusing on minority ethnic groups in Karachi in the first year
- Performed secondary research and analysis to compose a 100-page thesis on the influence of trade activities among Asian countries
- Coordinated workshops to help students gather research findings and communicate with various audiences.
Marketing Data Analyst
10.2012 - 07.2023
- Interpreted data from surveys focus groups, and website click-throughs to identify trends in consumer behavior
- Identified opportunities for growth and provided suggestions based on research findings; improved marketing effectiveness
- Coordinated presentations and reports with stakeholders within the company and external partners
- Brainstormed with faculty members to design a complete curriculum for introductory courses in the department
- Communicated with students via email after office hours to answer questions regarding class material.
Education
BDS -
Jinnah Medical and Dental University Hospital
01.2006
Certificate in Orthodontics - Academics of Straight Wire and Functional Orthodontics (ASWFO, USA)
Altamash Institute of Dental Health Science
01.2007
Pre-Medical Studies - Studied Biology science and environmental science
01.2000
Schooling -
St. Lawrence Convent Girls School Karachi, Pakistan
01.1998
Hobbies and Interests
In my free time, I enjoy participating in various sports and leisure activities, including going to the gym, playing badminton, spending quality time with friends, and researching different things. I also love reading novels and researching upcoming technologies and gadgets.
Timeline
Dental Treatment Coordinator
Sweet Tooth smile
11.2021 - 03.2024
Ibn Sina Foundation Community
07.2016 - 10.2021
Marketing Data Analyst
10.2012 - 07.2023
Consultant Dentist - Part Time
Aga Khan University Hospital
01.2012 - 01.2014
Research Assistant
08.2007 - 01.2011
Department Coordinator
Jinnah Medical & Dental Hospital
01.2007 - 03.2016
BDS -
Jinnah Medical and Dental University Hospital
Certificate in Orthodontics - Academics of Straight Wire and Functional Orthodontics (ASWFO, USA)
Altamash Institute of Dental Health Science
Pre-Medical Studies - Studied Biology science and environmental science
Schooling -
St. Lawrence Convent Girls School Karachi, Pakistan
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