Sadia Asrafin
Costa Mesa,CA
Summary
I am a dependable, ambitious, and hardworking individual looking for a position in an organization where I can grow and help the company to achieve success. I can be relied on to go above and beyond to accomplish tasks assigned to me.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Huntington Beach, CA
02.2023 - Current
- Greet members and guests, assist with check-in, manage member accounts or concerns, membership sign-ups, cancellation and updating member account information.
- Assisting with marketing and promotional activities, also ordering of supplies and Inventory.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
MetroPCS (Metro by T-Mobile)
Carson, CA
10.2021 - 01.2023
- Build proficiency related to serving and selling to customers, while providing best-in-class customer experience
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
- Side-by-side selling to find personalized solutions beyond bare-bones device and service plan that keep customers connected to people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Flight Attendant
United Airways
Dhaka, BD
03.2013 - 01.2016
- High energy , positive team player with excellent work ethic, while highly adaptable and thrive on the challenge .
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Bachelor of Arts - Bachelor of Arts (BA) English (Honours)
National University (Dhaka City College)
BD01.2017
Higher Secondary Certificate(HSC) Business Studies
Dinajpur Government College (BD)
BD03.2010
Skills
- Front Office Management
- Customer Service
- Administrative Support
- Teamwork and Collaboration
- Cash Handling
- Retail Sales
- Product Knowledge
- Retail Store Operations
- Phone Etiquette
- Sales expertise
- Brand representation
- Upselling strategies
- Strong Communication and Interpersonal Skills
- Team Leadership
References
Available upon request
Timeline
Front Desk Receptionist
Planet Fitness
02.2023 - Current
Sales Associate
MetroPCS (Metro by T-Mobile)
10.2021 - 01.2023
Flight Attendant
United Airways
03.2013 - 01.2016
Bachelor of Arts - Bachelor of Arts (BA) English (Honours)
National University (Dhaka City College)
Higher Secondary Certificate(HSC) Business Studies
Dinajpur Government College (BD)