Summary
Overview
Work History
Education
Skills
References
Timeline
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Sadia Asrafin

Costa Mesa,CA

Summary

I am a dependable, ambitious, and hardworking individual looking for a position in an organization where I can grow and help the company to achieve success. I can be relied on to go above and beyond to accomplish tasks assigned to me.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness
02.2023 - Current
  • Greet members and guests, assist with check-in, manage member accounts or concerns, membership sign-ups, cancellation and updating member account information.
  • Assisting with marketing and promotional activities, also ordering of supplies and Inventory.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Sales Associate

MetroPCS (Metro by T-Mobile)
10.2021 - 01.2023
  • Build proficiency related to serving and selling to customers, while providing best-in-class customer experience
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond bare-bones device and service plan that keep customers connected to people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Flight Attendant

United Airways
03.2013 - 01.2016
  • High energy , positive team player with excellent work ethic, while highly adaptable and thrive on the challenge .
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

Education

Bachelor of Arts - Bachelor of Arts (BA) English (Honours)

National University (Dhaka City College)
BD
01.2017

Higher Secondary Certificate(HSC) Business Studies

Dinajpur Government College (BD)
BD
03.2010

Skills

  • Front Office Management
  • Customer Service
  • Administrative Support
  • Teamwork and Collaboration
  • Cash Handling
  • Retail Sales
  • Product Knowledge
  • Retail Store Operations
  • Phone Etiquette
  • Sales expertise
  • Brand representation
  • Upselling strategies
  • Strong Communication and Interpersonal Skills
  • Team Leadership

References

Available upon request

Timeline

Front Desk Receptionist

Planet Fitness
02.2023 - Current

Sales Associate

MetroPCS (Metro by T-Mobile)
10.2021 - 01.2023

Flight Attendant

United Airways
03.2013 - 01.2016

Bachelor of Arts - Bachelor of Arts (BA) English (Honours)

National University (Dhaka City College)

Higher Secondary Certificate(HSC) Business Studies

Dinajpur Government College (BD)

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Sadia Asrafin