Sadia Barlas
Customer Service Specialist
Piscataway,NJ
Summary
As a detail-oriented Customer Service Specialist with 3 years of experience, capable of handling administrative and front-desk duties in the company. Efficient in scheduling, answering phones and emails, balancing cash reports, and treating clients with respect and courtesy. Bringing the capacity to supervise a team. The motivation, dedication, and drive to improve operations will assist in enhancing the organization's performance.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Walmart
06.2021 - Current
- Responded to customer inquiries via phone, email, and web-based platforms.
- Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
- Offering financial services, money transfers, money orders, and training new customer care representatives.
- I supervise a team of customer service professionals that assist with daily operations, train personnel, and count cash at the end of the day in each register.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Performed high-level customer complaints and provide prompt responses and settlement of disputes. and returns.
Front Desk Receptionist
Motel 6
01.2021 - 07.2021
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Used POS system to process reservations, payments, deposits, check-ins, and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff to ensure that all rooms are tidy and clean, as well as adequately equipped to satisfy the needs of our visitors.
Sales Representative Supervisor
Marshalls & HomeGoods
12.2019 - 01.2021
- Trained, employees, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Ensures that stockroom processing and replenishment operations are constantly improved.
- Customer surveys were conducted in order to better understand effective sales methods and to design process changes.
- Develop, fine-tune, and record inventory control methods in collaboration with store operations employees and management.
Education
Bachelor of Science - Computer And Information Sciences
Middlesex County College
Edison, NJ12.2023
Bachelor of Science - Mathematics
University of Karachi
Karachi, Pakistan12.2019
Skills
- MS Office, Word, Outlook, Powerpoint
- Spreadsheets
- Project Management
- Good Communication Skill
- POS Systems and Ordering Platforms
- Knowledge of HTML & CSS
Timeline
Customer Service Specialist
Walmart
06.2021 - Current
Front Desk Receptionist
Motel 6
01.2021 - 07.2021
Sales Representative Supervisor
Marshalls & HomeGoods
12.2019 - 01.2021
Bachelor of Science - Computer And Information Sciences
Middlesex County College
Bachelor of Science - Mathematics
University of Karachi
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