Sadia Choueib

Staff Supervision.

Recruit, train and supervise cleaning staff

Schedule shifts and assign cleaning tasks.

Monitor performance, and conduct regular evaluations.

Quality Control

Conduct inspections to ensure cleaning standards are met.

Implement cleaning protocols and safety procedures.

Address any client complaints or service issues promptly.

Client Relations

• Serve as the main point of contact for clients.
• Handle client requests and customize services as needed.
• Buid and maintain strong client relationship.

Inventory and Supplies

• Order and manage cleaning supplies and equipment.
• Monitor usage to minimize waste and control costs.

Health & Safety Compliance

• Ensure staff follow proper health and safety regulations.
• Provide training on safe handling of chemicals and equipment.

Budget and Reporting

• Manage budgets for supplies, labor and equipment.
• Prepare reports on operations, staff performance and expenses.

Clerical & Office Support

• Answer and direct phone calls and emails.
• Schedule meetings and manage calendars for agents or managers.
• Maintain an organized filing system, both physical and digital.

Client Support

• Prepare and process insurance forms and applications.
• Follow up with clients for missing information or signatures.

Policy Management

• Assist in setting up new insurance policies, and updating client records.

General Office Tasks

• Order office supplies, manage incoming/outgoing mail.
• Help with reporting, data entry and basic accounting tasks.

Program Support and Coordination.

• Assist in organizing schedules, program materials, and logistics for camps or educational sessions.
• Coordinate participant registrations, confirmations, and communications.

Customer service.

• Answer phone calls and respond to emails from parents, students, and staff.
• Provide information about programs, dates, costs and registration procedures.
• Resolve routine issues, or escalate concerns to directors.

Data Entry and Recordkeeping.

• Maintain student records and update internal databases.
• Track attendance, housing assignments, and program choices.

Compliance & Safety

• Ensure all paperwork (medical forms, waivers) is collected and compliant.

Team Support.

• Help assign daily tasks and schedule the cleaning staff.
• Assist with staff check-ins, and ensure team members are on-site and on time.

Quality Control

• Perform occasional site inspections to ensure cleaning standards are met.
• Report any issues or complaints to the manager.
• Support implementation of safety and cleaning protocols.

Inventory & Supllies

• Monitor supply levels, and alert the manager when reordering is needed.
• Help distribute equipment and supplies to job sites.

Client Interaction

• Serve as a backup point of contact for clients when the manager is unavailable.
• Relay client feedback or specific requests to the team.

Administrative Support

• Assist with timesheet collection or basic payroll prepation.
• Help with documentation, including cleaning checklists or incident report.
• Maintain organize files for job sites, contract and staff info.

Training and Onboarding

• Help train new hires on procedures, routes and safety rules.
• Make sure new staff have uniforms, badges and access to tools.

Office Administration

• Manage day-to-day administrative tasks to support operations and management teams.
• Maintain organized filing systems for documents, reports and correspondence.
• Handle incoming and outgoing communications (mail, email, phone calls).

Document Management

• Prepare and format official documents, reports, contracts, and internal memos.
• Ensure timely submission of reports to regulatory or governmental agencies.
• Track deadlines for documentation related to projects, compliance, and maintenance.

Meeting and Event Coordination

• Schedule and organize internal meetings and board sessions.
• Prepare agendas, take meeting minutes, and distribute follow-up actions.

Interdepartmental Support

• Serve as a liaison between administrative staff, engineers and department heads.
• Coordinate with finance, HR and operations departments as needed.

Front Desk and Patient Greeting

• Welcome, patients and visitors, in a professional, friendly manner.
• Check in patients, verify personal information, and insurance information.
• Manage patient flow to ensure smooth scheduling, and minimal wait times.

Appointment Scheduling

• SCHEDULE, confirm, reschedule, or cancel patient appointments.
• Coordinate with doctors, nurses and other departments to manage clinic flow.
• Use medical scheduling software to maintain accurate appointment records.

Administrative Support.

• Answer incoming calls and respond to patient inquiries.
• Handle email correspondence and relay messages to medical staff.
• Prepare forms, scan documents, and maintain patient files securely.

Billing and Insurance

• Collect co-pays and payments at the time of service.
• Assist with basic insurance verification and direct patients with billing questions to the appropriate personnel.

Compliance & Confidentiality

• Maintain strict confidentiality of patient information.
• Follow internal policies and procedures for data protection and clinic operations.

Office Organization

• Keep the reception area clean and well-organized.
• Order and restock office supplies as needed.

Customer service

• Greet clients and assist them with day-to-day banking needs.
• Provide information about products and services (accounts, cards, online banking).
• Handle inquiries, or direct clients to appropriate departments.

Cash Operations

• Perform deposits, withdrawals, payments, currency exchange, and money transfers.
• Ensure accurate cash handling and balance cash drawer at the of each shift.
• Detect and report counterfeit money or suspicious transactions.

Transaction Processing

• Input transactions into the bank's system effciently and accurately.
• Issue receipts and confirmations for all processed transactions.
• Follow BRD's internal controls and procedures for each operation.

Compliance & Security

• Maintain confidentiality of client information, and ensure data protection.
• Alert superiors about unusual or potentially fraudulent activities.

Administrative Support

• Assit in opening/closing accounts and preparing necessary documentation.
• Update customer records and support account management tasks.