Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sadia Mitchell

Orlando,FL

Summary

Dynamic Leasing Consultant at Dasmen Residential with expertise in lease preparation and financial reporting. Proven ability to enhance tenant satisfaction through exceptional customer service and effective conflict resolution. Adept at utilizing accounting software to track transactions, ensuring accuracy and efficiency in property management. Committed to fostering strong relationships and delivering results.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Dasmen Residential
Orlando, FL
01.2024 - Current
  • Detailed application requirements and answered questions from prospective tenants.
  • Received rent payments and tracked transactions in accounting software.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Prepared and submitted monthly tenant visit logs.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Prepared detailed budgets and financial reports for properties.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.

Server

Red Lobster
Orlando, FL
11.2023 - 01.2024
  • Greeted guests and provided menus.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared checks, itemizing total meal costs and taxes.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

IHOP
Orlando, FL
08.2022 - 11.2023
  • Greeted guests and provided menus.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Nursing Assistant

Courtyards of Orlando
Orlando, FL
02.2019 - 11.2022
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Provided emotional support to family members during difficult times.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.

Medical Scribe

Scribeamerica
Orlando, FL
08.2018 - 01.2019
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
  • Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
  • Monitored and updated patients' electronic health records (EHR) to reflect current diagnoses and treatments.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Answered questions from patients regarding their visit or test results in a timely manner.

Customer Service Representative

Wyndham Vacation Ownership
Orlando, FL
01.2017 - 02.2018
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Hilton Grand Vacations Club
Orlando, FL
11.2016 - 01.2017
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered inbound calls, chats and emails to facilitate customer service.

Sales Associate

Gymboree
Orlando, FL
06.2016 - 11.2016
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Collected payments and provided accurate change.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Associate

DD's Discount Store
Orlando, FL
04.2016 - 11.2016
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Collected payments and provided accurate change.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Associate

Victoria Secret
Orlando, FL
04.2013 - 02.2015
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Collected payments and provided accurate change.
  • Attended weekly team meetings to review performance goals and objectives.

Education

High School Diploma -

Ocho Rios High
Jamaica
11-2011

Associate of Science - Nursing

Valencia College
Orlando, FL

Skills

  • Lease preparation
  • Property management
  • Rental applications
  • Accounting software
  • Financial reporting
  • Customer service
  • Patient care
  • Chart documentation
  • Medication administration
  • Wound care
  • Vital signs monitoring
  • Time management
  • Basic life support
  • Crisis intervention
  • Electronic health records
  • Communication skills
  • Specimen collection
  • Computer literate
  • Supply restocking
  • Infection control
  • Quality assurance
  • Patient mobility support
  • Healthcare ethics
  • Drug administration
  • Medical record tracking
  • Personal hygiene support
  • Medical terminology
  • Medical records management
  • Behavior redirection
  • Patient care and safety
  • Patient-focused care
  • Monitoring fluids
  • Electronic charting
  • Catheter change and preparation
  • Light housekeeping
  • Patient assessments
  • Linen management
  • Vital sign monitoring
  • Call light response
  • HIPAA
  • Catheter care
  • Patient relations
  • Patient feeding
  • Client documentation
  • Surgical preparation
  • Blood pressure measurement
  • Infection control procedures
  • Mobility assistance
  • Community activities
  • Direct patient care
  • Recording vital signs
  • Collecting specimens
  • Companionship and emotional support
  • Respiratory Assistance
  • Certified home health aide
  • Emergency response
  • Monitor vitals
  • Tube feeding
  • CNA certification
  • Universal precautions
  • Excellent communication
  • Family communication
  • Observation documentation
  • Patient relationship building
  • Records management
  • Continuing education
  • Problem solving
  • Team collaboration

References

References available upon request.

Timeline

Leasing Consultant

Dasmen Residential
01.2024 - Current

Server

Red Lobster
11.2023 - 01.2024

Server

IHOP
08.2022 - 11.2023

Nursing Assistant

Courtyards of Orlando
02.2019 - 11.2022

Medical Scribe

Scribeamerica
08.2018 - 01.2019

Customer Service Representative

Wyndham Vacation Ownership
01.2017 - 02.2018

Customer Service Representative

Hilton Grand Vacations Club
11.2016 - 01.2017

Sales Associate

Gymboree
06.2016 - 11.2016

Sales Associate

DD's Discount Store
04.2016 - 11.2016

Sales Associate

Victoria Secret
04.2013 - 02.2015

High School Diploma -

Ocho Rios High

Associate of Science - Nursing

Valencia College

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Sadia Mitchell