Sadia Paraz
West Palm Beach,FL
Summary
Energetic and dedicated professional with a strong background in client service, retail, and healthcare administration. As a former active-duty military wife, I bring resilience, adaptability, and a unique perspective to team leadership and member service. Known for leading teams with enthusiasm, fostering a positive work environment, and delivering outstanding member experiences. Skilled in resolving challenges, training and mentoring staff, and enhancing service processes. Passionate about creating meaningful connections and ensuring every member feels valued and well-supported.
Overview
17
17
years of professional experience
Work History
Client Service Representative
RH
West Palm Beach, FL
09.2023 - Current
- Assist customers with detailed product information and pricing inquiries.
Resolve customer inquiries and complaints promptly via phone, email, and other communication channels.
Build and maintain positive client relationships by regularly checking in and following up on active processes.
Utilize Salesforce for daily billing, returns, exchanges, and order processing, ensuring accurate and efficient handling.
Develop and nurture strong customer relationships through friendly interactions and effective problem-solving.
Perform administrative tasks including filing documents, responding to emails, and maintaining customer records in the database system.
Provide valuable feedback to the management team on products and services to contribute to future development and improvements.
Lead Sales Key Holder
Sur La Table
West Palm Beach, FL
06.2022 - 09.2023
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Developed strategies to maximize store profits and increase sales volume.
- Provided feedback on employee performance, identified areas for improvement and implemented corrective actions when necessary.
- Organized promotional events such as special discounts or contests that increased store traffic and boosted sales revenue.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Motivated team members to reach individual and collective goals.
Insurance Verification Specialist
Gastro Health
Lake Worth , FL
10.2022 - 04.2023
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Updated patient and insurance data and input changes into company computer system.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Patient Access Representative
Change Healthcare
West Palm Beach , FL
08.2021 - 05.2022
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
Patient Registrar
New York Presbyterian Cornell - Weill Center
New York , NY
03.2008 - 06.2009
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Trained new employees on proper use of registration systems and processes.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2020
Skills
- Client Support
- Administrative and Office Support
- Microsoft Office expertise
- Collaboration and Teamwork
- Relationship Building
- Coordination and Scheduling
- Workflow Development
Accomplishments
- RH | Employee of the Month December 2023
Timeline
Client Service Representative
RH
09.2023 - Current
Insurance Verification Specialist
Gastro Health
10.2022 - 04.2023
Lead Sales Key Holder
Sur La Table
06.2022 - 09.2023
Patient Access Representative
Change Healthcare
08.2021 - 05.2022
Patient Registrar
New York Presbyterian Cornell - Weill Center
03.2008 - 06.2009
Bachelor of Science - Business Administration And Management
Southern New Hampshire University