Sadia Ramos Mariano
Houston
Summary
Reliable and dedicated customer service professional. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues. Always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Switchboard Operator
Baylor St. Luke's Medical Center
05.2023 - Current
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Announced important information and emergency notifications over PA system.
- Assisted Supervisor during interviews for possible new hires.
- Served as representative for our department in HR engagement council meetings.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
Nutrition Assistant II
Baylor St. Luke's Medical Center
02.2022 - 04.2023
- Call center representative. Take inbound calls from patients, doctors, nurses and guests calling to modify meals or express any concerns regarding the Food and Nutrition Departments services.
- Introduce room service and explain diet order to new admissions.
- Assist Registered Dietitians with 24-hour screening of new admissions.
- Act as a liaison between Nursing and Dietary.
- Document, resolve or refer any complaints/concerns the patient and/or family members may have.
- Fill in as needed in kitchen, preparing and serving food within guidelines of menu and dietary requirements.
- Set up tube feeding orders that are given by physicians to patients that are unable to process food.
School Bus Attendant
Leesel Transportation Corp.
11.2018 - 09.2021
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted juvenile passengers in crossing roadway safely.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Secured special seats and restraint devices used by students.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted driver in monitoring and managing student behaviors to promote safety.
Home Health Aide
Allied Home Health
11.2014 - 10.2017
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Scheduled and coordinated medical appointments.
Education
GED -
Hostos Community College of The City University of New York
The Bronx, NY12.2012
Skills
- Fluent in English and Spanish
- Fast Learner
- Excellent multi-tasking ability
- Enthusiastic
- Strong interpersonal skills
- Professional Telephone Demeanor
- Great Customer Service experience
Timeline
Switchboard Operator
Baylor St. Luke's Medical Center
05.2023 - Current
Nutrition Assistant II
Baylor St. Luke's Medical Center
02.2022 - 04.2023
School Bus Attendant
Leesel Transportation Corp.
11.2018 - 09.2021
Home Health Aide
Allied Home Health
11.2014 - 10.2017
GED -
Hostos Community College of The City University of New York
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