Sadia Samuel
Atlanta,GA
Summary
Proven track record in boosting sales and customer satisfaction. Leveraging strong problem-solving and product sales skills. Enhanced team performance and service standards across roles, demonstrating multitasking strength and a goal-oriented approach. Achieved consistent sales targets and improved customer loyalty through exceptional service and relationship-building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Big Dan's Car Wash
11.2023 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Customer Service Cashier
Walmart
06.2022 - 09.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Hostess
Olive Garden - Darden Restaurants
08.2021 - 06.2022
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Team Lead
Goodie To Foods
04.2018 - 03.2020
- Improved team productivity by implementing efficient project management strategies and streamlining food service productivity
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful peak season while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of orders and adherence to high-quality food standards.
Education
Business Administration -
Georgia State University
Atlanta, GASkills
- Customer Needs Assessment
- Product Sales
- Inventory Control
- Goal-Oriented
- Problem-Solving
- Multi-tasking strength
- Bookkeeping
- Database entry
- Filing systems
Certification
- Georgia Department of Education Certificate of Achievement-General Management (March 2022)
- NOCTI Certification- Workforce Management (March 30, 2022)
Timeline
Sales Associate
Big Dan's Car Wash
11.2023 - Current
Customer Service Cashier
Walmart
06.2022 - 09.2023
Hostess
Olive Garden - Darden Restaurants
08.2021 - 06.2022
Team Lead
Goodie To Foods
04.2018 - 03.2020
Business Administration -
Georgia State University
- Georgia Department of Education Certificate of Achievement-General Management (March 2022)
- NOCTI Certification- Workforce Management (March 30, 2022)
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