Summary
Overview
Work History
Education
Skills
Languages
Spouse of U.S Army
Work Reference
Timeline
Generic

Sadia Tasnim

Customer Service
Colorado Springs,CO

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.

Overview

13
13
years of professional experience

Work History

Customer Service Rep - Emergency Roadside Service

AAA Northeast
Wayne, NJ
01.2023 - Current
  • Take Live Phone calls from the member who need any Emergency Road Side Assistance Service.
  • Reach The goals for every Months & get Bonuses. Overall Service Score gets up to 98% not less them 93%.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls & providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.

Laboratory Assistant

HackensackUMC
Hackensack, NJ
11.2019 - 03.2022
  • Received phone calls from Doctors and insurance companies and solve their problems about the patients necessary.
  • Called Doctor’s office, clinics, NJ Health Department as need for patients needs.
  • Analyzed test data and presented findings using charts and graphs.
  • Logged patient information and recorded results into system.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Conducted chemical analyses using equipment and recorded results in computer.
  • Identified microorganisms present in samples and cultivated strains to support clinical diagnostics.
  • Performed laboratory experiments, including setting up and operating laboratory equipment.
  • Collected, recorded and analyzed data from various tests.

Store Manager

Dunkin' Donuts
Fairfield, NJ
03.2015 - 11.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Bank Teller

TELLER | WELLSFARGO BANK
Paterson, NJ
04.2011 - 02.2015
  • Best and fast customer service, solving the problems of customer and offer for the best opportunities
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

Accounting And Business, Marketing And Sales

NATIONAL IDEAL COLLEGE

Certified Phlebotomist; EXP: 2021-05-10 - Medical Assistant

MEDICAL ASSISTANT, BERKELEY COLLEGE

Skills

  • Solve any issues with patience
  • Customer and Personal Service
  • Active Listening, Speaking, Monitoring, Writing, Time Management
  • Personnel and Human Resources
  • Sales and Marketing
  • Test Reporting
  • Team Collaboration
  • Issue Troubleshooting
  • Documentation
  • Data Collection
  • Complaint Resolution
  • Information Security
  • Upselling and Cross-Selling
  • Product Knowledge
  • Problem Resolution
  • Call Center Operations
  • Multi-Task Management
  • Positive and Professional
  • Customer Consulting
  • Microsoft Outlook
  • Customer Service
  • Customer Relations
  • Credit Card Payment Processing
  • Sales Closing
  • Product Promotion
  • Customer Relationship Management (CRM)
  • Microsoft Office Expertise

Languages

English
Full Professional
Hindi
Limited
Bengali
Native/ Bilingual

Spouse of U.S Army

  • Proud to be Wife of U.S Army Active Duty Soldier.

Work Reference

Supervisor: Kristen Sult. Phone : 401-868-2000

My Supervisor's Comment in my Yearly Report : 

continueonly been with us for a year now and you have Achieved or Exceeded most of your goals for the year. You treat our members with a high level of respect and you show great concern for our members when placing service calls for them.  You have also expressed a few times that you would like to move up in the company.  I encourage you to continur to provide our members with Five Diamond Customer Service. During our coaching sessions this year,  you have been receptive to constructive criticism and this allowed you to grow and succeed as an MSC. This reflected with you working on your  AHT to an acceptable number and managing the time when placing your calls. This year I encourage you to apply for the Career Exploration Program and take courses with Learning and Development such as Developing Empathy and Emotional Intelligence Unlocking Your Superpower to further your knowledge and skills.  It is a pleasure having you as a part of the team.

Timeline

Customer Service Rep - Emergency Roadside Service

AAA Northeast
01.2023 - Current

Laboratory Assistant

HackensackUMC
11.2019 - 03.2022

Store Manager

Dunkin' Donuts
03.2015 - 11.2019

Bank Teller

TELLER | WELLSFARGO BANK
04.2011 - 02.2015

Accounting And Business, Marketing And Sales

NATIONAL IDEAL COLLEGE

Certified Phlebotomist; EXP: 2021-05-10 - Medical Assistant

MEDICAL ASSISTANT, BERKELEY COLLEGE

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Sadia TasnimCustomer Service