Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Reference
Spouse of U.S Army
Generic

Sadia Tasnim

Totowa,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Client Support Specialist

Amerisave Mortgage
05.2025 - Current
  • Handled inbound customer inquiries from LendingTree, LowerMyBills, IMCI, and similar platforms.
    • Verified client information and identified needs to match them with the right loan officer.
    • Delivered efficient, customer-focused support to streamline the mortgage process.Handled inbound customer inquiries from LendingTree, LowerMyBills, IMCI, and similar platforms.
    • Verified client information and identified needs to match them with the right loan officer.
    • Delivered efficient, customer-focused support to streamline the mortgage process.

Student Loan Consultant

Entech Consultancy Bureau
07.2024 - 04.2025
  • Provided customer service and assistance to student loan borrowers regarding their accounts.
  • Researched and resolved complex account issues for customers in a timely manner.
  • Provided detailed advice and guidance on student loan consolidation, refinancing, deferment, and forbearance options.
  • Analyzed customers' credit reports and assessed their eligibility for student loan forgiveness programs.

Customer Service Rep - Emergency Roadside Service

AAA Northeast (Remote)
01.2023 - 06.2024
  • Assisted members in need of emergency roadside assistance through live phone calls.
  • Collaborated with new Radar system and Workforce.
  • Achieved monthly goal and received bonuses consistently. Maintained an overall service score of up to 98%, never falling below 93%.
  • Successfully resolved customer issues with a focus on delivering excellent service, resulting in increased customer satisfaction.
  • Delivered excellent customer service by answering incoming calls, providing frontline assistance for product and service transactions.
  • Effectively diffused tense situations in a professional and calm manner during stressful circumstances.
  • Utilized excellent communication skills to successfully address product and consumer complaints.
  • Established and initiated customer accounts.
  • Escalated issues from customers to supervisors to ensure immediate resolution.
  • Provided customers with information regarding billing procedures, handled payment processing, and assisted in configuring payment options.
  • Delivered exceptional service by actively addressing customer concerns and finding effective solutions.

Laboratory Assistant

HackensackUMC
11.2019 - 03.2022
  • Received phone calls from Doctors and insurance companies and solve their problems about the patients necessary.
  • Called Doctor’s office, clinics, NJ Health Department as need for patients needs.
  • Analyzed test data and presented findings using charts and graphs.
  • Logged patient information and recorded results into system.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Conducted chemical analyses using equipment and recorded results in computer.
  • Identified microorganisms present in samples and cultivated strains to support clinical diagnostics.
  • Performed laboratory experiments, including setting up and operating laboratory equipment.
  • Collected, recorded and analyzed data from various tests.

Store Manager

Dunkin' Donuts
03.2015 - 11.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Bank Teller

TELLER | WELLSFARGO BANK
04.2011 - 02.2015
  • Best and fast customer service, solving the problems of customer and offer for the best opportunities
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

Associate of Science - Accounting And Business, Marketing And Sales

NATIONAL IDEAL COLLEGE

Certified Phlebotomist; EXP: 2021-05-10 - Medical Assistant

MEDICAL ASSISTANT, BERKELEY COLLEGE

Skills

  • Microsoft Outlook, MS Word & MS Excel ( Microsoft Office Expertise)
  • Customer Relationship Management (CRM) & Credit Card Payment Processing
  • Solve any issues with patience & Customer Consulting
  • Active Listening, Speaking, Monitoring, Writing, Time Management
  • Team Collaboration & Issue Troubleshooting
  • Complaint Resolution, Documentation & Positive and Professional
  • Inbound and Outbound Calling, Appointment Scheduling, Data Entry
  • Product Knowledge, Product Promotion & Upselling and Cross-Selling
  • Call Center Operations & Multi-Task Management

Languages

English
Native/ Bilingual
Hindi
Full Professional
Bengali
Native/ Bilingual

Timeline

Client Support Specialist

Amerisave Mortgage
05.2025 - Current

Student Loan Consultant

Entech Consultancy Bureau
07.2024 - 04.2025

Customer Service Rep - Emergency Roadside Service

AAA Northeast (Remote)
01.2023 - 06.2024

Laboratory Assistant

HackensackUMC
11.2019 - 03.2022

Store Manager

Dunkin' Donuts
03.2015 - 11.2019

Bank Teller

TELLER | WELLSFARGO BANK
04.2011 - 02.2015

Certified Phlebotomist; EXP: 2021-05-10 - Medical Assistant

MEDICAL ASSISTANT, BERKELEY COLLEGE

Associate of Science - Accounting And Business, Marketing And Sales

NATIONAL IDEAL COLLEGE

Work Reference

Supervisor: Ilona Terry; Phone: 404-233-1717

My Supervisor's Comment in my Yearly Report : 

continueonly been with us for a year now and you have Achieved or Exceeded most of your goals for the year. You treat our members with a high level of respect and you show great concern for our members when placing service calls for them.  You have also expressed a few times that you would like to move up in the company.  I encourage you to continur to provide our members with Five Diamond Customer Service. During our coaching sessions this year,  you have been receptive to constructive criticism and this allowed you to grow and succeed as an MSC. This reflected with you working on your  AHT to an acceptable number and managing the time when placing your calls. This year I encourage you to apply for the Career Exploration Program and take courses with Learning and Development such as Developing Empathy and Emotional Intelligence Unlocking Your Superpower to further your knowledge and skills.  It is a pleasure having you as a part of the team.

Spouse of U.S Army

  • Proud to be Wife of U.S Army ( Rank: Specialist)

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Sadia Tasnim