Sadick Issah
Chicago,IL
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Junior System Administrator
Apollo Blue Inc.
05.2022 - Current
- Developed comprehensive documentation to support system administration tasks, enhancing team knowledge sharing.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Fostered a culture of teamwork within the IT department by actively participating in group projects and sharing expertise.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Field Service Engineer
Dell EMC
05.2020 - 04.2022
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Break/fix activities on a variety of computing hardware, including but not limited to system board swaps, display panel swaps, RAM upgrades, Hard drive replacement, operating system reloads via standard image, and BIOS upgrades, Firmware etc.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Used ticketing systems to manage and process support actions and requests.
Help Desk Analyst
HCL Technologies
03.2019 - 04.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Provided customer support and technical support to 20-35 customers daily.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Resolved technical issues by troubleshooting.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH05.2026
Associate of Science - Network And System Administration
Oakton Community College
Des Plaines, IL05.2022
Skills
- DHCP Configuration
- Network Troubleshooting
- System monitoring
- Remote Desktop Services
- User Support
- Patch management
- Active Directory
- Hardware and Software Troubleshooting
- SLA
- Customer Service
Certification
CompTia Security+
CompTia A+
Timeline
Junior System Administrator
Apollo Blue Inc.
05.2022 - Current
Field Service Engineer
Dell EMC
05.2020 - 04.2022
Help Desk Analyst
HCL Technologies
03.2019 - 04.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University
Associate of Science - Network And System Administration
Oakton Community College
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