Sadie Batson
Washington,DC
Summary
Dynamic professional with a strong background in project management and event coordination. Skilled in conflict resolution and team collaboration, consistently delivering exceptional support to clients and fostering sustainable relationships.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Client Service Representative
Marsh & McLennan
Rockville, Maryland
12.2023 - Current
- Established sustainable client relationships founded on trust through exceptional communication and interpersonal skills.
- Delivered high-quality service to clients, strengthening relationships for future business opportunities.
- Provided timely support to resolve client issues and concerns.
- Resolved client concerns and issues through detailed research and clear communication of solutions.
- Managed customer records in database system to ensure accurate and up-to-date information.
Lead Barista
Starbucks
College Park, Maryland
08.2021 - 12.2023
- Managed daily morning rush of customers, delivering efficient and calm customer service that enhanced customer satisfaction.
- Supervised and trained baristas on company policies and procedures, fostering a knowledgeable team capable of providing excellent service.
- Provided mentorship to team members, fostering a positive work environment and enhancing overall team performance.
- Maintained accurate daily transaction records, supporting effective cash register operations and inventory management.
Event Coordinator
Adele H. Stamp Student Union - University of Maryland
College Park, Maryland
07.2021 - 12.2023
- Coordinated logistics for diverse university events, enhancing attendee experience and operational efficiency.
- Collaborated with clients to identify goals and expectations from events.
- Facilitated communication between vendors and suppliers, ensuring seamless event execution and stakeholder satisfaction.
- Compiled detailed reports on event planning progress, timelines, and budgets to inform future strategic decisions.
Manager
Beans in the Belfry
Brunswick, Maryland
08.2020 - 07.2022
- Supervised daily operations and staff activities, enhancing customer experience at coffee shop.
- Established processes that streamlined workflow across organization.
- Coached and mentored team members to elevate job performance and foster professional growth.
- Facilitated discussions to mediate disputes and foster a collaborative work environment.
Education
Bachelor of Arts - Project Management
University of Maryland, College Park
College Park, MD05-2026
High School Diploma -
Governor Thomas Johnson NJROTC Program
Frederick, MD05-2022
High School Diploma -
Frederick Community College
Frederick, MD05-2022
Skills
- Project management
- Client relationship management
- Effective communication
- Conflict resolution
- Data analysis
- Team collaboration
- Meeting deadlines
- Client retention
Languages
French
Professional
Russian
Limited
Certification
Property and Casualty License, Maryland Insurance Administration, 2024
Affiliations
Outreach Ambassador, GreenTerp - College Park, MD (2024-2026)
References
References available upon request.
Timeline
Client Service Representative
Marsh & McLennan
12.2023 - Current
Lead Barista
Starbucks
08.2021 - 12.2023
Event Coordinator
Adele H. Stamp Student Union - University of Maryland
07.2021 - 12.2023
Manager
Beans in the Belfry
08.2020 - 07.2022
Bachelor of Arts - Project Management
University of Maryland, College Park
High School Diploma -
Governor Thomas Johnson NJROTC Program
High School Diploma -
Frederick Community College