Sadie Bentz
Member Service Representative II
Pensacola,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
07.2023 - Current
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled large call volumes every day with a positive attitude and focus on member satisfaction.
- Responded to member calls answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Service Representative
Pensacola Christian College
05.2019 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Interdisciplinary -
Pensacola Christian College
Pensacola, FL 05.2001 -
Skills
Call center experience
Customer service
Account Management
Client Education
Product Recommendations
Teamwork and Collaboration
Computer Skills
Problem-Solving
Customer service excellence
Multitasking Abilities
Product and service knowledge
Keyboarding and Typing Speed
Timeline
Member Service Representative II
Navy Federal Credit Union
07.2023 - Current
Customer Service Representative
Pensacola Christian College
05.2019 - 05.2023
Interdisciplinary -
Pensacola Christian College
05.2001 -