Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Sadie Birner

Conroe,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Office Assistant

Mid-America Estate & Insurance Services
The Woodlands, TX
12.2023 - Current
  • Provided administrative support to multiple departments as needed.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Answered phone calls and directed them to appropriate personnel.
  • Delivered messages and ran errands.
  • Answered telephones, directed calls, and took messages.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Copied, sorted and filed records of office activities and business transactions.
  • Monitored office supplies inventory and placed orders when necessary.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Cashier Team Lead

Popeyes Chicken
San Marcos, TX
10.2022 - 06.2023
  • Offered customers carry-out service at completion of transaction.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed refunds and exchanges according to company policy.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Music

Lonestar College System
Conroe, TX

Skills

  • Call handling
  • Mail handling
  • Verbal and written communication
  • Time management
  • Client interaction
  • Positive attitude
  • Inventory management
  • Administrative support
  • Data entry
  • File organization
  • Office supply management

Affiliations

  • Knitting
  • Singing
  • Art
  • Writing

References

References available upon request.

Timeline

Office Assistant

Mid-America Estate & Insurance Services
12.2023 - Current

Cashier Team Lead

Popeyes Chicken
10.2022 - 06.2023

Some College (No Degree) - Music

Lonestar College System
Sadie Birner