Sadie Birner
Conroe,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Office Assistant
Mid-America Estate & Insurance Services
The Woodlands, TX
12.2023 - Current
- Provided administrative support to multiple departments as needed.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered phone calls and directed them to appropriate personnel.
- Delivered messages and ran errands.
- Answered telephones, directed calls, and took messages.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Cashier Team Lead
Popeyes Chicken
San Marcos, TX
10.2022 - 06.2023
- Offered customers carry-out service at completion of transaction.
- Developed strong working relationships with team members to foster collaboration.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed refunds and exchanges according to company policy.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Music
Lonestar College System
Conroe, TXSkills
- Call handling
- Mail handling
- Verbal and written communication
- Time management
- Client interaction
- Positive attitude
- Inventory management
- Administrative support
- Data entry
- File organization
- Office supply management
Affiliations
- Knitting
- Singing
- Art
- Writing
References
References available upon request.
Timeline
Office Assistant
Mid-America Estate & Insurance Services
12.2023 - Current
Cashier Team Lead
Popeyes Chicken
10.2022 - 06.2023
Some College (No Degree) - Music
Lonestar College System
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