Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Office Assistant
Mid-America Estate & Insurance Services
The Woodlands, TX
12.2023 - Current
Provided administrative support to multiple departments as needed.
Operated photocopiers and scanners, facsimile machines and personal computers.
Answered phone calls and directed them to appropriate personnel.
Delivered messages and ran errands.
Answered telephones, directed calls, and took messages.
Conducted data entry tasks with a high level of accuracy and efficiency.
Copied, sorted and filed records of office activities and business transactions.
Monitored office supplies inventory and placed orders when necessary.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Assisted with special projects as needed by researching information on the internet or through other sources.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Cashier Team Lead
Popeyes Chicken
San Marcos, TX
10.2022 - 06.2023
Offered customers carry-out service at completion of transaction.
Developed strong working relationships with team members to foster collaboration.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Performed daily opening and closing procedures for the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Answered customers' questions and provided information on store procedures or policies.
Processed customer payments quickly and returned exact change and receipts.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Adhered to social distancing protocols and wore mask or face shield.
Processed refunds and exchanges according to company policy.
Conducted inventory audits to ensure accuracy of product levels in the register area.
Built and maintained productive relationships with employees.
Counted and balanced cashier drawers.
Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Coordinated with other departments when additional support was needed during peak hours.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Music
Lonestar College System
Conroe, TX
Skills
Call handling
Mail handling
Verbal and written communication
Time management
Client interaction
Positive attitude
Inventory management
Administrative support
Data entry
File organization
Office supply management
Affiliations
Knitting
Singing
Art
Writing
References
References available upon request.
Timeline
Office Assistant
Mid-America Estate & Insurance Services
12.2023 - Current
Cashier Team Lead
Popeyes Chicken
10.2022 - 06.2023
Some College (No Degree) - Music
Lonestar College System
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