Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadie Bordeaux

Fayetteville,NC

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards. Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting and polishing. Proven history of performing with excellent work ethic and dependability. Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

CSL Plasma
Fayetteville, NC
05.2023 - 12.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Store Manager/Customer Service Cashier

Valero
Fayetteville, NC
05.2021 - 01.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.

Delivery Driver

Fed Ex Ground
Raeford, NC
03.2020 - 01.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Navigated routes with relevant map programs and GPS systems.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.

Cafeteria Worker

ManpowerGroup
Fayetteville, NC
09.2019 - 01.2020
  • Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Recorded daily sales transactions into the point-of-sale system.
  • Received orders from vendors and restocked supplies accordingly.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Greeted guests with friendliness and professionalism.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Stocked service stations with ice, napkins and straws.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Greeted frequent visitors by name and explained new promotions.
  • Stocked displays with new and transferred merchandise.

Custodian

Cumberland County Library System
Fayetteville, NC
12.2014 - 02.2016
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Maintained accountability for building keys, master keys and access cards.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Notified managers of repair needs or additions to building operating systems.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.

Education

Clinical Assisting

Miller-Motte Technical College - Clarksville
Fayetteville, NC
06-2026

GED -

Fayetteville Technical Community College
Fayetteville, NC
06-2015

Skills

  • Patient Check-In
  • Patient Scheduling
  • Patient Reception Management
  • Knowledge Of Medical Terminology
  • Data Entry Knowledge
  • Diplomatic Communication
  • Workflow Management
  • Responsible Driver
  • Load Balancing
  • Dot Compliance
  • Dot Regulations Compliance
  • Familiarity With Dot Regulations
  • Stocking And Inventory
  • Inventory Counting
  • Gps Knowledge
  • Delivery Schedule Development
  • Warehouse Support
  • Logistics Knowledge
  • Teamwork And Collaboration
  • Money Handling
  • Customer Interaction
  • Responsible And Dependable
  • Problem-Solving
  • Waste And Recycling Management
  • Snow Removal
  • Attention To Detail
  • Preventive Maintenance
  • Floor Polishing
  • Heavy Lifting
  • Work Prioritization
  • Excellent Communication Skills

Timeline

Medical Receptionist

CSL Plasma
05.2023 - 12.2023

Store Manager/Customer Service Cashier

Valero
05.2021 - 01.2023

Delivery Driver

Fed Ex Ground
03.2020 - 01.2022

Cafeteria Worker

ManpowerGroup
09.2019 - 01.2020

Custodian

Cumberland County Library System
12.2014 - 02.2016

Clinical Assisting

Miller-Motte Technical College - Clarksville

GED -

Fayetteville Technical Community College
Sadie Bordeaux