Sadie Cook
San Antonio
Summary
Multi-tasking manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Effective team-player and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Irrigation Manager /Admin
Eco Scapes of Texas
05.2022 - Current
- Oversees all administrative operations of the Irrigation Department, managing technicians and optimizing in-office functions.
- Submits all documents pertaining to the annual SAWS audits, fostering clear communication with clients and technicians.
- Reduced waste and increased efficiency by successfully implementing revenue development strategies to keep department aligned with sales and profit targets.
- Administers bi-weekly payroll using QuickBooks and Excel, handles invoicing, and generates reports for vendors, clients, and subcontractors
- Proactively cross-trained across all departments, developing comprehensive SOPs for seamless coverage.
- Serves as the primary point of contact for irrigation matters, utilizing Excel for scheduling, approvals, and client information management.
- Developed and maintained courteous and effective working relationships.
- Evaluated the success of implemented irrigation strategies, continually refining and improving methods for future projects.
Assistant Manager
Buzz Stop
07.2021 - 05.2022
- Managed front desk responsibilities, ensuring a welcoming environment and prompt customer service
- Assisted in register reconciliations daily, ensuring precise recording of company earnings.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Account Manager
Pinnacle Logistics
12.2020 - 07.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Oversaw all operations for the primary customer account, which generated annual revenues exceeding $1 million
- Monitored all inbound and outbound communications, paperwork, freight movement, and other operations for corresponding account.
- Created SOPs, provided training to CSRs, and conducted daily dock checks to uphold quality standards.
Customer Service Representative
Pinnacle Logistics
12.2020 - 12.2020
- Prior to promotion to Account Manager at Pinnacle Logistics, my core responsibilities included document handling, freight scheduling, responding to client emails, and filing sensitive documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
NaMar Packaging
02.2018 - 11.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Independently handled inbound calls, efficiently processed business orders, and prioritized customer needs
- Maintained an inviting front office, collaborated with customer service, and consistently enhanced visual appeal.
Office Assistant
Montreux Law Office
08.2016 - 12.2017
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contributed to a welcoming environment within the law office by maintaining a clean reception area that represented professionalism.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Education
High School Diploma -
Hillcrest High School
Midvale, UT06.2018
Skills
- Strong organizational and time management skills
- Coordinating and scheduling meetings, events, and appointments
- Highly proficient in verbal and written communications
- Highly proficient in MS Office, Macintosh, and Google systems, with a strong understanding of Microsoft Excel
- QuickBooks Online Accounting and Bookkeeping
- Data analysis and mathematical proficiency
- Sharp critical thinking capabilities
- Proven team building and teamwork collaboration skills
- Records Management
- Team Development
Timeline
Irrigation Manager /Admin
Eco Scapes of Texas
05.2022 - Current
Assistant Manager
Buzz Stop
07.2021 - 05.2022
Customer Service Representative
Pinnacle Logistics
12.2020 - 12.2020
Account Manager
Pinnacle Logistics
12.2020 - 07.2021
Receptionist
NaMar Packaging
02.2018 - 11.2020
Office Assistant
Montreux Law Office
08.2016 - 12.2017
High School Diploma -
Hillcrest High School
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