Sadie Crocker
Folsom,CA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
16
16
years of professional experience
Work History
Sales Representative
CJD Wholesale
Sacramento, CA
10.2017 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Server
Brew Station
Corvallis, OR
06.2016 - 09.2017
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Manager\Server
Cafe Theobroma
Portland, OR
09.2014 - 06.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Server
Spoons Cafe
Granite Bay, CA
07.2008 - 08.2009
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Education
Some College (No Degree) - General Studies
Sierra College
Rocklin, CASome College (No Degree) - Communication And Rhetoric
Lane Community College
Eugene, ORSome College (No Degree) - Communication And Rhetoric
Oregon State University
Corvallis, ORSkills
- Sales closing
- Sales Development
- Sales consultation
- Client Service
- Customer Retention
- Customer Service
- Customer Needs Assessment
- B2B and B2C sales
- Closing talents
- Customer Relations
- Sales strategy development
- Solutions planning
- Relationship Building
- Customer Success Management
- Upselling and Cross Selling
- Food Running
- Positive and professional
- Sales expertise
- Strong Work Ethic
- Relationship Management
- Wine Pairings
- Point of sale system
- Menu Memorization
- Cash Handling
- Effective customer upselling
- Menu item recommendation
- Dining customer service
- Professional Appearance
- Cultural Awareness
- Multitasking Abilities
- Analytical and Critical Thinking
- Communication
- Public Speaking
- Friendly, Positive Attitude
- Friendly and Enthusiastic
- Personable and friendly communications
Affiliations
- Leader in one of my church groups called Elements. This class helps individual's find their talents and my job is to instill their confidence and get them to open up.
Timeline
Sales Representative
CJD Wholesale
10.2017 - Current
Server
Brew Station
06.2016 - 09.2017
Manager\Server
Cafe Theobroma
09.2014 - 06.2016
Server
Spoons Cafe
07.2008 - 08.2009
Some College (No Degree) - General Studies
Sierra College
Some College (No Degree) - Communication And Rhetoric
Lane Community College
Some College (No Degree) - Communication And Rhetoric
Oregon State University
Similar Profiles
Terri WalkerTerri Walker
BDR/Sales-Receptionist at Capital CJD GarnerBDR/Sales-Receptionist at Capital CJD Garner
CHRISTOPHER DEKANCHUKCHRISTOPHER DEKANCHUK
Owner/Operator at CJD Homes Inc.Owner/Operator at CJD Homes Inc.
Brent CloonenBrent Cloonen
Skilled Laborer - Petroleum Industry at CJD DirtworksSkilled Laborer - Petroleum Industry at CJD Dirtworks