Detail-oriented professional with strong skills in kitchen operations, menu development, and waste reduction. Committed to maintaining high food safety standards and ensuring compliance with sanitation procedures.
Work History
Kitchen Director
1 Year 9 Months
Longview Ranch | 01.2025 - Current
Developed menus that reflect seasonal ingredients and customer preferences.
Supervised food preparation, maintaining high standards of quality and consistency.
Trained kitchen staff on cooking techniques and safety protocols to enhance efficiency.
Managed kitchen operations, ensuring compliance with health and safety regulations.
Streamlined inventory management processes, reducing waste and optimizing supply orders.
Implemented cost-control measures to improve overall kitchen profitability.
Conducted regular kitchen inspections to uphold cleanliness and operational standards.
Improved kitchen efficiency by implementing standardized recipes and optimizing workflow processes.
Call Center Representative
3 Months
Hampton Roads ENT and Allergy | 09.2024 - 12.2024
Managed high volume of inbound calls to address patient inquiries and appointment scheduling.
Documented patient interactions accurately in electronic health record system for seamless follow-up.
Collaborated with medical staff to ensure timely communication of patient needs and concerns.
Assisted patients in navigating insurance verification processes to facilitate smooth service delivery.
Resolved patient complaints effectively, enhancing overall satisfaction and retention rates.
Utilized CRM software to track interactions, ensuring consistency in patient communications.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Camp Intern
1 Year 3 Months
Longview Ranch | 05.2023 - 08.2024
Facilitated daily activities and programming for campers to ensure engagement and enjoyment.
Coordinated supplies and resources for various camp activities to enhance participant experience.
Supported counselors in managing camper behavior and fostering positive group dynamics.
Assisted in maintaining a safe and clean environment, adhering to health and safety regulations.
Evaluated daily activity effectiveness, providing insights for continuous program improvement.
Led groups of children safely through a variety of camp activities.
Collaborated with team members to refine operational workflows and enhance efficiency.
Developed documentation for internal procedures, improving clarity and consistency across departments.
Developed and executed social media strategies to enhance brand visibility and engagement.
Monitored performance metrics to ensure adherence to quality standards and operational targets.
Established best practices for workflow management, improving overall productivity within the group.
Established procedures for inventory management, reducing waste and improving supply chain efficiency.
Implemented efficient cleaning techniques to enhance productivity and reduce turnaround time for room preparation.
Trained new staff on cleaning protocols and safety procedures to ensure compliance with company standards.
Preschool Assistant
1 Year 2 Months
Coastal Church | 03.2022 - 05.2023
Supported daily classroom activities, ensuring a safe and nurturing environment for children.
Assisted in implementing engaging lesson plans for diverse learning styles.
Collaborated with lead teachers to assess student progress and adapt instructional strategies.
Facilitated communication between parents and educators regarding child development and needs.
Contributed to the development of community events that promote family involvement in education.
Streamlined classroom routines to improve efficiency and foster a positive learning atmosphere.
Assisted in planning and executing educational field trips, enriching students'' understanding of real-world concepts.
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Communicated with parents to inform about children's progress and classroom behavior.
Assisted lead teachers in developing age-appropriate curriculum, resulting in improved student engagement and progress.
Promoted early literacy skills by conducting engaging story-time sessions and implementing phonics-based activities.
Encouraged social-emotional growth among students by modeling appropriate behaviors and guiding conflict resolution.
Coordinated classroom activities according to weekly themes while maintaining flexibility for spontaneous teachable moments.
Facilitated smooth transitions between different parts of the day such as circle time, snack time, and outdoor play.
Nanny
2 Years 4 Months
N/A | 01.2021 - 05.2023
Developed and implemented educational activities to promote cognitive and social development.
Supervised daily activities, ensuring safety and engagement for children in care.
Coordinated schedules, balancing educational and recreational activities effectively.
Communicated regularly with parents regarding child progress and behavior.
Established routines that fostered a sense of security and stability for children.
Managed household tasks, including meal preparation and light cleaning, to maintain a nurturing environment.
Mentored new caregivers on best practices for child development and safety protocols.
Advocated for children's needs, collaborating with families to create individualized care plans.
Assisted with light housekeeping duties as well as running errands.
Prepared meals and snacks for children based on dietary guidelines.
Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Education
High School Diploma
Denbigh Baptist Christian School | Newport News, VA | 05-2020