Epic
Sadie DeRouen
Front Desk Manager/Receptionist
New Iberia,LA
Summary
Dependable patient access representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Representative
Lourdes Neurology
Lafayette, LA
03.2022 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Secretary Coordinator
Lafayette Bone And Joint
Lafayette, LA
05.2021 - 03.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Screened visitors and issued badges to maintain safety and security.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Offered technical support and troubleshot issues to enhance office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Executive Assistant/
Musson Patout
New Iberia, LA
07.2018 - 07.2020
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Led staff and vendors in providing high level of service for owner and guests.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Coordinated events and worked on ad hoc projects.
Education
Associate of Arts - Business Management
South Louisiana Community College
Lafayette, LA 08.2015 - 05.2017
Skills
Insurance Verification/Billing
Medical terminology
Document filing
Chart pulling
Appointment Scheduling
Payment collection
Interpreting physician orders
EMR
Statistical Data Management
Paging System
Software
MyChart
Aprima
Microsoft
Outlook
Excel
Teams
Powerpoint
Timeline
Patient Access Representative
Lourdes Neurology
03.2022 - Current
Secretary Coordinator
Lafayette Bone And Joint
05.2021 - 03.2022
Executive Assistant/
Musson Patout
07.2018 - 07.2020
Associate of Arts - Business Management
South Louisiana Community College
08.2015 - 05.2017