Sadie Dimmick
Davenport,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Vail Resorts Inc. Proven ability to enhance guest satisfaction through effective problem-solving and multitasking. Skilled in upselling and maintaining accurate documentation, contributing to increased revenue and operational efficiency. Committed to fostering a positive work environment and delivering exceptional service.
Experienced with overseeing rental transactions and client interactions, ensuring smooth operations. Utilizes strong customer service skills to address and resolve issues effectively. Track record of maintaining organized records and adapting to dynamic work environments to meet changing demands.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Rental Associate
Vail Resorts Inc
11.2023 - 05.2025
- Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
- Collaborated with sales team to upsell additional products and services, increasing overall revenue from rentals.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
Bartender
19th Hole Bar & Grill
09.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Coffee Barista
Ullr Coffee Shop
05.2024 - 06.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
Retail Sales Associate
Grand Teton Lodge Company
05.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
General Manager
Twistee Treat Usa
01.2020 - 08.2023
- Managed budget, employee reviews, training, schedules, and hiring.
- Managed daily operations, including staffing, customer service, and cash handling.
- Maintain inventory and place weekly supply orders.
- Trained and guided team members to maintain high productivity and performance metrics.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Assistant General Manager
Twistee Treat Usa
01.2019 - 02.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
Shift Leader
Twistee Treat Usa
01.2018 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Smile Maker
Twistee Treat Usa
01.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Ridge Community High School
Haines City, FL05-2019
Skills
- Customer service
- Problem-solving
- Time management
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team building
- Self motivation
- Professionalism
- Adaptability
Timeline
Bartender
19th Hole Bar & Grill
09.2024 - 10.2024
Coffee Barista
Ullr Coffee Shop
05.2024 - 06.2024
Rental Associate
Vail Resorts Inc
11.2023 - 05.2025
Retail Sales Associate
Grand Teton Lodge Company
05.2023 - 09.2023
General Manager
Twistee Treat Usa
01.2020 - 08.2023
Assistant General Manager
Twistee Treat Usa
01.2019 - 02.2020
Shift Leader
Twistee Treat Usa
01.2018 - 01.2019
Smile Maker
Twistee Treat Usa
01.2017 - 01.2018
High School Diploma -
Ridge Community High School
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